The Credit Review Group is a third line of defense function that evaluates credit quality, risk ratings, and the effectiveness of credit risk management across the enterprise. It provides objective, risk-based insights to the Board of Directors and Senior Management, helping identify emerging risks, ensure adherence to risk appetite and regulatory expectations, and support the overall safety and soundness of the credit portfolio.
Job Description
The QA & Reporting Manager will be responsible for establishing and leading the Quality Assurance program for the Credit Review Group, providing independent assessment of review quality, consistency, and adherence to established methodologies and standards. Reporting to the Director of Practices & Operations, this role will play a critical part in maintaining the integrity and independence of the Credit Review process and identifying opportunities to enhance effectiveness and consistency across the organization.
ResponsibilitiesHow will you make an impact in this role?
- Partner with Credit Review leadership to develop, implement, and continuously enhance the Credit Review Quality Assurance framework.
- Conduct Quality Assurance reviews of Credit Review activities, including periodic reviews, event-driven reviews, and continuous monitoring activities.
- Evolve KPI and OKR reporting to provide visibility into organizational performance, quality trends, and execution against strategic priorities.
- Oversee issue management tracking and reporting activities, including validation of issue remediation and closure.
- Identify themes, trends, and opportunities for improvement through analysis of QA results, issue management data, and performance metrics.
- Support internal and external audit activities by providing documentation, reporting, and coordination as needed.
- Support regulatory examinations and related requests, including preparation of materials and coordination of responses.
- Prepare and support Board and Management reporting deliverables, ensuring accuracy, completeness, and alignment with established standards.
- Partner with stakeholders across Credit Review to promote consistency, adherence to methodology, and a culture of continuous improvement.
Minimum Qualifications
- Bachelor's degree.
- 4+ years of experience in Internal Audit, Credit Review, Quality Assurance, or independent risk management functions within a large financial institution.
- Demonstrated experience assessing adherence to policies, procedures, methodologies, and control frameworks.
- Experience developing reporting and analytics, including KPI and performance measurement frameworks.
- Strong analytical and problem-solving skills with the ability to identify trends, root causes, and improvement opportunities.
- Excellent written and verbal communication skills, including experience preparing materials for senior leadership audiences.
Proven ability to manage multiple priorities and drive results in a complex, matrixed environment.
Preferred Qualifications
- Experience implementing and maturing quality assurance frameworks within new or evolving functions, including driving change management and stakeholder adoption of new processes and requirements.
- Experience supporting regulatory examinations, internal audits, or issue management programs.
- Strong reporting and data analysis skills, including experience with reporting and visualization tools.
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
About UsAt American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About the TeamWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
Skills Required
- Bachelor's degree
- 4+ years of experience in Internal Audit, Credit Review, Quality Assurance, or independent risk management functions within a large financial institution
- Demonstrated experience assessing adherence to policies, procedures, methodologies, and control frameworks
- Experience developing reporting and analytics, including KPI and performance measurement frameworks
- Strong analytical and problem-solving skills with ability to identify trends, root causes, and improvement opportunities
- Excellent written and verbal communication skills, including preparing materials for senior leadership
- Proven ability to manage multiple priorities and drive results in a complex, matrixed environment
- Experience implementing and maturing quality assurance frameworks and driving change management
- Experience supporting regulatory examinations, internal audits, or issue management programs
- Strong reporting and data analysis skills, including experience with reporting and visualization tools
American Express Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Express and has not been reviewed or approved by American Express.
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Healthcare Strength — Pay is often viewed as attractive when combined with comprehensive health, dental, and vision coverage that supports day-to-day needs. The benefits package is also framed as especially helpful for those supporting dependents.
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Retirement Support — Retirement benefits are positioned as a meaningful part of total rewards through a 401(k) plan with company matching. Financial wellness services and coaching are also highlighted as strengthening longer-term financial security.
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Leave & Time Off Breadth — Paid time off is repeatedly characterized as generous and a valued component of the overall package. Time off and flexibility are presented as helping the total rewards feel more complete beyond base salary.
American Express Insights
What We Do
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.
