The Credit Review Group is a third line of defense function that evaluates credit quality, risk ratings, and the effectiveness of credit risk management across the enterprise. It provides objective, risk-based insights to the Board of Directors and Senior Management, helping identify emerging risks, ensure adherence to risk appetite and regulatory expectations, and support the overall safety and soundness of the credit portfolio.
Job Description
The Governance Manager will be responsible for supporting and maintaining the governance infrastructure that enables the Credit Review Group to operate in compliance with enterprise requirements and regulatory expectations. Reporting to the Director of Practices & Operations, this role will oversee governance processes, documentation, and risk management activities, ensuring consistency, transparency, and effective execution across the organization.
ResponsibilitiesHow will you make an impact in this role?
- Lead administration and ongoing maintenance of the Credit Review Risk and Control Self-Assessment (RCSA) program, including coordination of updates, documentation, and governance activities.
- Support the Credit Review Business Continuity Management (BCM) program, including maintenance of continuity documentation, coordination of required activities, and compliance with enterprise BCM requirements.
- Manage Records and Access Management processes, ensuring appropriate governance, documentation, and adherence to enterprise standards.
- Oversee Third Party Lifecycle Management (TLM) activities, including coordination of third-party governance requirements, assessments, and ongoing monitoring activities.
- Support affiliate governance activities, including annual affiliate agreement refreshes and quarterly risk and performance metric reporting.
- Maintain Credit Review governance documentation and review methodology.
- Coordinate governance-related reporting, documentation requests, and stakeholder inquiries.
- Partner with leadership and enterprise governance teams to identify opportunities to strengthen governance processes, improve documentation standards, and enhance operational effectiveness.
- Monitor changes to enterprise policies, governance requirements, and regulatory expectations and support implementation within the Credit Review Group.
Minimum Qualifications
- Bachelor's degree.
- 4+ years of experience in Governance, Control Management, Internal Audit, or a related discipline within a large financial institution.
- Strong knowledge of governance frameworks, risk management practices, and enterprise policies and procedures.
- Experience supporting or administering programs such as RCSA, Business Continuity Management, Third Party Risk Management, Records Management, or related governance functions.
- Demonstrated ability to manage multiple governance processes simultaneously while maintaining strong attention to detail.
- Strong organizational, analytical, and problem-solving skills.
- Excellent written and verbal communication skills, including experience working with cross-functional stakeholders.
Preferred Qualifications
- Experience implementing or maturing governance, risk, and control frameworks within new or evolving functions, including driving change management and stakeholder adoption of new processes and requirements.
- Familiarity with enterprise governance platforms and workflow management tools (e.g., ServiceNow, Archer).
- Experience supporting regulatory, audit, or compliance-related activities.
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
About UsAt American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About the TeamWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
Skills Required
- Bachelor's degree
- 4+ years experience in Governance, Control Management, Internal Audit, or related discipline within a large financial institution
- Strong knowledge of governance frameworks, risk management practices, and enterprise policies and procedures
- Experience supporting or administering programs such as RCSA, Business Continuity Management, Third Party Risk Management, or Records Management
- Demonstrated ability to manage multiple governance processes simultaneously with strong attention to detail
- Strong organizational, analytical, and problem-solving skills
- Excellent written and verbal communication skills and experience working with cross-functional stakeholders
- Experience implementing or maturing governance, risk, and control frameworks and driving change management
- Familiarity with enterprise governance platforms and workflow management tools (e.g., ServiceNow, Archer)
- Experience supporting regulatory, audit, or compliance-related activities
American Express Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Express and has not been reviewed or approved by American Express.
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Healthcare Strength — Pay is often viewed as attractive when combined with comprehensive health, dental, and vision coverage that supports day-to-day needs. The benefits package is also framed as especially helpful for those supporting dependents.
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Retirement Support — Retirement benefits are positioned as a meaningful part of total rewards through a 401(k) plan with company matching. Financial wellness services and coaching are also highlighted as strengthening longer-term financial security.
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Leave & Time Off Breadth — Paid time off is repeatedly characterized as generous and a valued component of the overall package. Time off and flexibility are presented as helping the total rewards feel more complete beyond base salary.
American Express Insights
What We Do
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.
