Position Summary
Manager of Credit Operations is responsible for leading key operational, administrative, reporting, budgeting, system administration, onboarding, vendor management, and process support functions within MidFirst Bank’s Commercial Credit organization. This role oversees employees responsible for credit operations support, administrative processes, committee coordination, final credit document review, and system administration. The position requires a self-starter with strong critical thinking skills, sound judgment, advanced technical proficiency, and the ability to manage multiple priorities in a fast-paced credit environment.
Essential Responsibilities
- Manage internal and external reporting for Commercial Credit, including CLAW/Decisions reporting, approval metrics, underwriting turnaround times, ad hoc volume and concentration analysis, open position tracking, and quarterly call report data.
- Oversee the annual budget process for credit cost centers, including cost allocations, budget submissions, variance analysis, and related financial reporting.
- Manage the year-end and mid-year performance review process for credit cost centers, including promotions, ratings, and merit increase information.
- Supervise employees responsible for Senior Loan Committee, Loan Structure Committee, and Special Assets Committee administrative processes.
- Supervise final credit document review processes to ensure adherence to policy requirements and appropriate approval authority.
- Serve as primary system administrator for CLAW and oversee the CLAW Help email account, user support, system maintenance, and process improvement efforts.
- Lead the onboarding program for Commercial Bank employees across all markets.
- Manage relationships with critical vendors, including Moody’s and other credit-related platforms as assigned.
- Identify opportunities to improve, standardize, and streamline reporting, administrative, system, and credit operations processes.
- Partner with Credit Administration, Commercial Banking, Finance, Human Resources, technology partners, vendors, and executive leadership to support effective execution of credit operations responsibilities.
Qualifications
- Bachelor’s degree in Accounting, Finance, Business Administration, or a related field, or equivalent work experience in accounting, finance, banking, credit administration, or a related discipline.
- Strong financial, analytical, and critical thinking skills.
- Self-starter with the ability to work independently, manage multiple priorities, and take ownership of responsibilities with limited direction.
- Demonstrated ability to manage employees responsible for administrative, reporting, operational, or system support functions.
- Advanced proficiency with Microsoft Office products, including Excel, Word, PowerPoint, and Outlook.
- Strong organizational skills, attention to detail, and ability to manage confidential information.
- Excellent written and verbal communication skills with the ability to interact professionally with senior leadership, internal business partners, vendors, and cross-functional teams.
- Ability to identify process improvement opportunities and support implementation of more efficient workflows.
Preferred Experience
- Experience with Power BI or similar reporting and data visualization tools.
- Banking, commercial lending, credit administration, or financial services experience.
- Experience supporting or implementing an end-to-end operating system, loan operating system, loan origination system, workflow platform, or similar enterprise technology solution.
- Experience with system administration, vendor management, reporting automation, or operational process improvement.
- Prior supervisory or management experience.
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- Bachelor's degree in Accounting, Finance, Business Administration or equivalent experience
- Strong financial, analytical, and critical thinking skills
- Ability to work independently, manage multiple priorities, and take ownership
- Demonstrated ability to manage employees responsible for administrative, reporting, operational, or system support functions
- Advanced proficiency with Microsoft Office (Excel, Word, PowerPoint, Outlook)
- Strong organizational skills, attention to detail, and ability to manage confidential information
- Excellent written and verbal communication skills with senior leadership and cross-functional teams
- Ability to identify process improvement opportunities and support implementation
- Experience with Power BI or similar reporting/data visualization tools
- Banking, commercial lending, credit administration, or financial services experience
- Experience supporting or implementing loan operating systems, loan origination systems, or workflow platforms
- Experience with system administration, vendor management, reporting automation, or operational process improvement
- Prior supervisory or management experience
MidFirst Bank Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about MidFirst Bank and has not been reviewed or approved by MidFirst Bank.
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Healthcare Strength — Health, dental, and vision coverage are available to eligible full‑time and part‑time employees, with company‑paid long‑term disability and an EAP included. Medical plans through Blue Cross Blue Shield and wellness incentives that can lower premiums are highlighted.
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Retirement Support — A company 401(k) match with a clear formula and a defined vesting schedule provides meaningful retirement support. Eligibility and enrollment timing are specified, reinforcing predictable access to the plan.
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Leave & Time Off Breadth — Paid vacation, paid sick leave, and paid holidays are emphasized, with a paid community service day also referenced. Time‑off offerings are portrayed as generous across materials.
MidFirst Bank Insights
What We Do
MidFirst Bank occupies a rare position within the banking industry. With $41.2 billion in assets, MidFirst Bank is the largest privately owned bank in the country. This combination of size and private ownership provides our customers with a special brand of banking. MidFirst Bank offers a full range of personal, commercial, trust, private banking and mortgage banking products and services. MidFirst is a strong commercial real estate lender and a major servicer of mortgage loans nationally. As a private business ourselves, we understand the unique needs of each business community we serve at each of our locations in Arizona (Phoenix), California (Los Angeles, Orange County, Santa Barbara, San Diego), Colorado (Boulder, Denver, Edwards, Fort Collins), Nevada (Las Vegas), Oklahoma (Oklahoma City, Tulsa, Western Oklahoma), Texas (Dallas, Houston, San Antonio) and Utah (Salt Lake City). Additionally, MidFirst Bank has commercial lending offices in Atlanta, Chicago, Nashville, New York City, Orlando, Raleigh and Southern California. We serve Southern California through 1st Century Bank, a division of MidFirst Bank. We also operate MidFirst Business Credit as a subsidiary of MidFirst Bank. MidFirst Bank provides services that compete with larger banks, while the people and culture truly define the MidFirst Bank difference. MidFirst provides exceptional financial and deeply committed customer service. Team members are loyal in their character, loyal in their personal commitment to customers, and loyal to always doing the right thing. MidFirst customers can always count on working with thoughtful, intelligent, honest professionals who are true to their financial goals. MidFirst Bank is a strong supporter of the communities they serve, investing time and money in important educational, charitable and civic organizations. Copyright © 2025 MidFirst Bank. All rights reserved. Member FDIC. Equal Housing Lender.
