About Wonder
Everything’s on the menu at Wonder. Except compromise.
The Wonder app is the premiere platform to feed every craving, all in one order. Our 25+ award-winning restaurant partners span every cuisine you can think of, from Greek to Thai, and come from the minds of the best chefs in the industry—Bobby Flay, José Andrés, Marcus Samuelsson, and more.
And our diners don’t have to choose just one: they can mix and match dishes from as many Made by Wonder restaurants as they’d like, or order from neighborhood gems near them. Everything is made to order at our brick-and-mortar locations across the East Coast and delivered fast and free, and more locations are opening every week.
The best in the business are coming to Wonder, working every day to make us the destination for every mealtime moment. Join a team of technology, culinary, and logistics pioneers, backed by top-tier venture capitalists, and help us make great food more accessible.
About the role
The Manager, Creative Operations will be a part of a multidisciplinary creative team, partnering with a wide breadth of projects including marketing campaigns, packaging design, physical space development, product (app/web) design, and restaurant branding. You'll act as a thought partner on developing and optimizing our creative operations processes with our Associate Director of Creative Operations.
Key Responsibilities
Optimizing the briefing and project kickoff process between cross-functional teams and the creative team.
Planning and structuring work based on our business priorities using monday . com.
Working with the Creative leads to plan and manage team resourcing and workload.
Monitoring timelines to ensure efficient, on-time delivery of work, assessing and addressing any issues or concerns that may delay the project
Reassigning or rescheduling tasks to balance workload in the team, as needed.
Act as project management lead on project independently and with meticulous attention to detail.
Partnering closely with cross-functional leadership to assure creative projects are delivered on time and on budget.
Maintaining knowledge of key marketing and creative initiatives and be able to report on where they stand at any point in time.
Facilitating and communicating learnings from project retrospectives.
Work with all cross-functional teams to gather best practices from different stakeholders so processes are constantly optimized.
Collaborate with cross-functional leadership to align on project prioritization.
Championing clear and frequent inter-departmental communications.
Evaluating and facilitating training sessions on new marketing and project management software solutions to improve and optimize team performance.
Supporting in departmental budgeting, actuals reporting, and vendor management.
Evaluating new marketing and project management software solutions to improve and optimize team performance.
Partnering with Marketing to manage the calendar and ensure we are planning appropriately.
Building an atmosphere of collaboration. Build bridges between people and teams. Lean into and resolve conflicts when needed.
Owning and drive communications to keep the team informed and motivated.
Managing relationships with third-party agencies and freelancers and facilitate these
collaborations.
Planning and managing activities and initiatives to support a healthy creative culture.
The experience you have
5-7+ years of experience working in marketing and/or creative project management capacity.
Ability to proactively identify opportunities for process improvements and propose solutions.
Ability to succinctly communicate both verbally and in writing, providing clear direction on processes and projects.
Ability to manage multiple projects at once.
Experience with creative assets and production across all channels.
Experience working with Creative teams within an agency or in-house team.
Experiencing building workflows in project management tools like Monday.com
Familiarity with design tools like Figma.
Bachelor's Degree or equivalent.
The way you work
Results oriented. You hold a high bar for yourself and your team.
Skilled facilitator. You’re able to lead meetings with confidence.
A bias for action. You operate with a distinct sense of drive, and you help your team do the same.
Ability to communicate with clarity and create alignment.
Have a distaste for mediocrity and you reject the status quo when needed to get to excellent outcomes.
Sweat the details. You understand the details can make or break a project.
High emotional intelligence. You can read a room and adapt your operational style situationally.
An optimist. You see the positive in situations and encourage others to see it too.
Culture builder. You develop a sense of team camaraderie and connectedness.
Strong partner for your team. As the team learns, grows, and becomes better versions of themselves by working with you.
Base Salary: $128,000-$135,500 per year.
Wonder uses geographic-specific salary structures, which means the salary offered may vary depending on where the job is located. The final salary offer will take into account various factors, such as the candidate's skills, education, training, credentials, and experience.
Our hybrid model requires 3 days a week in the office. That said, many team members choose to come in more often to take advantage of in-person collaboration and connection. You're welcome—and encouraged—to be in the office up to 5 days a week if it works for you.
#LI-Hybrid
Benefits
We offer a competitive salary package including equity and 401K. Additionally, we provide multiple medical, dental, and vision plans to meet all of our employees' needs as well as many benefits and perks that are not listed.
A final note
At Wonder, we believe that in order to build the best team, we must hire using an objective lens. We are committed to fair hiring practices where we hire people for their potential and advocate for diversity, equity, and inclusion. As such, we do not discriminate or make decisions based on your race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class. If you have a disability, please let your recruiter know how we can make your interview process work best for you.
We look forward to hearing from you! We'll contact you via email or text to schedule interviews and share information about your candidacy.
Top Skills
What We Do
Wonder is a fast-growing, food-tech startup that’s raising the bar on the role food plays in peoples’ lives. We’re a team of food-lovers, entrepreneurs, and some of the most accomplished innovators in the culinary, logistics, and technology industries. Backed by top-tier venture capitalists, we’re moving quickly to pioneer the future of food.
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