Manager, Creative Operations

GBH enriches people's lives through programs and services that educate, inspire, and entertain, fostering citizenship and culture, the joy of learning, and the power of diverse perspectives.

At GBH, we believe in the advantages of coming together to build community, mentor and learn from colleagues, and connect more deeply with our mission. As a result, the majority of our staff are hybrid and work both from home and onsite. Our current hybrid approach requires staff to work onsite a minimum of two days each week, every Tuesday and Wednesday, Hybrid staff are also welcome to come in additional days each week or may be asked to come in on other days by their manager.

DEPARTMENT OVERVIEW

The GBH Creative team is comprised of some of the most innovative, collaborative, and talented people in our field. Together, we ensure that GBH’s communications are smart, memorable, integrated, responsive, cost-efficient and successful. We are the passionate, dedicated builders and protectors of GBH’s many iconic brands. Our ideas power GBH’s efforts to reach new audiences, increase the visibility of our programs and services, and foster the financial support that fuels GBH’s mission to educate and entertain. 

JOB OVERVIEW

Reporting   to  the  Senior  Creative  Director,  the  Creative Operations Manager will oversee a team that manages Creative’s deadlines, production, traffic, delivery, tracking and archiving of all assets, working closely with all Creative team members in support of GBH’s Marketing and Communication efforts. This team will deliver multi-media assets internally and externally that include but are not limited to video, animation, digital, social, photography, advertising and printed assets. The Creative Operations Manager is responsible for ensuring the delivery and tracking of assets, and development of systems in order to ensure the timely deployment of resources. They will manage all materials, tools, assets and contracts required for the success of each project. In addition, they will oversee vendor and subcontractor relationships, coordinating with legal and archives around rights management, ensuring deadlines are met. 

RESPONSIBILITIES

• Oversee staff of two: Project Manager for Print, Advertising and On-air Coordinator, TV traffic, stepping in to solve issues and questions, ensuring the timely delivery assets and ensuring coverage in the department at all times;

• Track and store files, imagery, footage and working files for all GBH Creative’s work, ensuring correct versions are saved and distributed;
• Administer and maintain systems for tracking and storing assets with proper metadata, naming conventions, and version control for easy searchability;
• Oversee the Creative photo library, ensuring photos from around the foundation are accessible, searchable, and approved for use;
• Work closely with Legal and Archives to ensure licensing agreements are being followed, clearances are secured and usage rights for creative media is tracked;

• Book and oversee subs and their contracts, including: photographers, voice talent, hair, makeup, lighting, ushering contracts through Legal’s process and procuring and tracking releases;
• Proactively identify and address potential issues, bottlenecks or process gaps, escalating issues appropriately to ensure projects are completed on time and to spec;
• Become a fierce and passionate protector of the GBH brand, fully embracing brand guidelines, goals and objectives, helping to ensure final deliverables meet brand guidelines in addition to technical specifications;
• Prioritize and allocate resources based on timeline, scope, budgets, and project requirements;
• Create strong relationships with all stakeholders, providing frequent, relevant and informative communication regarding project deliverables and assets;

SKILL SET

• Exceptional organizational skills and exemplary attention to detail, with a focus on file storage management and archiving and adhering to technical specifications
• Ability to effectively manage time and resources to plan and deliver multi-media asset delivery across multiple platforms
• Exceptional interpersonal and problem-solving skills with strong written and verbal communication
• Experience successfully managing staff and subcontractor relationships
• Highly proficient in IOS operating systems, Microsoft Office Suite, G-Suite, and Adobe Creative Suite applications, Slack, DAM systems, database and project management software such as PIM and Jira

EDUCATION & EXPERIENCE

• 3–5+ years in creative operations, video production, asset management, or marketing campaign execution.

• Bachelor’s degree from accredited institution, or equivalent experience
  

JOB STATUS

Staff Position
Hybrid Role -Tuesday and Wednesday in office

LOCATION

One Guest Street Brighton, MA