The Role:
As a Revenue Operations/ CPQ Manager with at Fusion Risk Management, you will play a crucial role in ensuring the effectiveness and efficiency of our sales operations processes. You will be responsible for optimizing and managing our Configure, Price, Quote (CPQ) processes with the back office and sales teams to drive sales accountability and CRM hygiene. In addition, you will be responsible for data capture, reporting, and analysis within the Revenue Operations team, providing insights into the performance of the entire marketing and sales funnel.
The specific responsibilities of this role are as follows:
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Work with individual reps (AEs/AMs) to provide accurate and timely reporting
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Drive and maintain CRM hygiene
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Identify areas for standardization and improvement in reporting
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Provide insights from data and reporting
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Translate deal proposals into CPQ-generated proposals in Salesforce (with Sales, Finance and Operations teams)
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Configure, analyze, optimize, maintain CPQ (with Finance and Accounting teams) to ensure accurate and efficient quoting, pricing, and contract management
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Be the CPQ champion - provide ongoing coaching, training and support to sales teams on CPQ processes, tools, and best practices
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Stay updated with industry trends and best practices in CPQ and Revenue Operations to drive continuous process improvement\
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Develop and implement sales performance metrics, dashboards, and reports to track and measure sales accountability
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Create revenue and pipeline metric content each week for executive team and Board.
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Hold revenue ownership over CRM hygiene to ensure that required fields are populated and accurate (working with sales and back-office teams when data is incomplete)
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Identify areas of improvement in Revenue Operations and provide recommendations to enhance efficiency and effectiveness.
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Collaborate with Revenue Operations team to ensure accurate and timely sales forecasting and pipeline management.
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Conduct data analysis to identify trends, patterns, and opportunities for sales optimization.
Knowledge, Skills, and Abilities
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Strong expertise in Salesforce CRM, Lightning Platform, Sales Cloud
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Previous experience working in RevOps/ Sales Ops in B2B SaaS company
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Solid understanding of sales processes, sales metrics, and the entire sales and marketing funnel
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Excellent analytical and problem-solving skills with the ability to translate data into actionable insights
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Strong communication and interpersonal skills to collaborate with cross-functional teams and present findings to stakeholders
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Detail-oriented with a focus on accuracy and data integrity
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Extensive experience working with sales teams
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Experience working with sales and marketing tech stack (e.g., Gong, SalesLoft, LinkedIn Sales Navigator, ZoomInfo, Highspot, Quip)
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Experience working with revenue intelligence tools (Clari, Gong, BoostUp, etc.)
Nice to haves:
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Salesforce CPQ and Revenue Cloud, including configuration, pricing rules, product bundling, and contract management
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Familiarity with BI tools (Tableau, Power BI, Lookr)
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Familiarity with SOQL (Salesforce Object Query Language)
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Proficiency in data querying languages (e.g., SQL)
Qualifications (Education and Experience)
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Bachelor's degree in business administration, finance, or a related field
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Minimum of 3 years of experience working deeply with CPQ; experience in CPQ deployment and rollout preferred
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2+ years of experience working deeply with Salesforce CRM (Lightning experience)
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Salesforce CPQ and Revenue Cloud certifications are a plus
Milestones for the First Twelve Months
In 3 months, you will:
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Have a deep understanding of the operations of the revenue team, including current state of reporting, tooling, forecasting, data modeling, territory design, and incentive comp plans
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Have formed strong relationships with each member of the RevOps team
In 6 months, you will:
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Have taken ownership of reporting requests that come in from revenue and executive leadership
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Analyze and lead optimization of CPQ processes (with Finance and Accounting teams)
In 12 months, you will:
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Become a subject matter expert in reporting needs that support the revenue organization
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Proactively deliver insights to the business based on most critical impact
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Work on streamlining Salesforce CRM implementation
Disclaimers
This position may be performed remotely anywhere within the United States except for the states of New York, California, and Colorado.
Fusion is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, age, pregnancy, military service or discharge status, genetic information, sex, sexual orientation, gender identity, or national origin. Nothing in this job posting should be construed as an offer or guarantee of employment.
What the Team is Saying
What We Do
Fusion Risk Management is recognized as the most innovative and fastest growing provider of cloud-based enterprise software for business continuity risk management, IT disaster recovery and crisis management. Fusion is transforming the industry and has been named a leader in Gartner's Magic Quadrant for Business Continuity Management software.
Why Work With Us
Fusion provides a highly collaborative work environment where motivated employees can advance their careers and contribute to Fusion’s success. Work-life balance is of high importance at Fusion. We are committed to fostering an environment of trust, inclusion, transparency, innovation, and one that encourages hard work, passion, and having fun.
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Fusion Risk Management Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We have a Chicago headquarters and another office in London. While very much a remote environment, we encourage attendance for those that wish to work in office and sponsor a number of in-person & remote engagement activities.
