Manager, Country Operation (India, Chennai)

We are looking for fast-readers and do-ers with a strong attention to detail. We transport cargo every day to over >100 stations across Asia on behalf of our customers, and coordinate with many Cargo Terminal Operators (CTOs). We rely heavily on CTOs and ground handlers to ensure we can maximize our ability to sell and transport cargo. To ensure the reliability of CTOs and ground handlers, we maintain strong communication with Team Leaders who will be overseeing the air operations team on a daily basis. They will be the main people advising the management on on-the-ground feedback from the customers and the operations teams. Their input is critical to ensure we consistently improve the quality and standard of service. 

A DAY IN A LIFE

As a start up, you can expect your days to be pretty varied. Multitasking is normal, and sometimes, your skills or natural talents will be leveraged to support other business priorities. That said, the bulk of your working hours should involve you having to:

• Address complaints and key concerns impacting staff morale and performance.
• Ensure consistent daily tool box meeting with the team
• Responsible to conduct the Weekly, Monthly operation meeting with the operation team
• Manage and coordinate and oversee all aspects of operations for air freight, including loading, unloading, and handling of shipments.
• Handle requirements for dangerous or controlled goods and ensure to have proper export controlled permits, licenses etc by AWB level.
• Plan, monitor, and analyze key metrics for day-to-day operations to ensure efficient and timely completion of tasks
• Drive, control and prepare operations performance and ensure achieve the overall KPI set by the organization
• Analyzing productivity data and optimizing staffing and operation capacity
• Advise authorities and other teams on contingency plans during incidents involving hazardous materials or goods.
• Develop Standard Operating Procedures (SOPs) for operations in accordance with industry standards and regulations.
• Liaise with airline personnel, ground handling teams, and freight forwarders to ensure timely and efficient movement of cargo.
• Handle critical issues through liaison with station managers, airport authorities and internal departments to effectively deal with situations.
• Collaborate with various departments to streamline processes and enhance overall efficiency.
• Establish SOPs for handling hazardous materials or goods.
• Monitor and update costs related to operations, including fuel costs, plastic sheets, and other expenses.
• Identify safety and security risks and develop plans to reduce identified risks.
• Lead continuous improvement projects to improve work safety and security.
• Propose initiatives to enhance productivity and innovation.
• Manage staff conflicts and complaints.
• Respond to customs related enquiries including commodity coding, trade preference, duties, valuation and customs transit
• Oversee customs entry work ensuring accurate and timely submission and follow up action for import and export declarations. Provide cover for brokers when needed
• Ensuring all shipment transition from one place to another place remain within the set SLA
• Developing and implementing training modules, coaching for courier to meet the criteria of seamless operational process with successful operation rate
• Engaging, evaluating and onboarding 3PL to maintain KPI performance
• Identify, build and enforce process improvements to manage the driver operations team effectively.
• Troubleshoot and solve issues faced by delivery partners and merchants.
• Drawing and Analyzing forecast with minimal marginal error to ensure well fleet utilization
• Leading new project and new shipment trial to reduce CPP Delivery (FM/LM) and its timeline.
• Evaluating and Analyzing for fleet and community budgeting along with commercial volume forecasted
• Increase capacity of FM/LM delivery to cater the forecast volume from commercial

At the onset, you may be culture-shocked working in AirAsia and with the Teleport team. To help you adapt better, we would like to share our beliefs on leadership. Put simply, you are a leader, we all are leaders and good leaders:

• Roll up their sleeves as needed, and never delegate work that one would not be willing to do themselves
• Do what is needed to get things done, as they believe speed is more important than anything else to effect change
• Over communicate, particularly as they are all quite autonomous
• Take care of our staff, and treat them as they would want to be treated
• Are rigid on goals, but flexible on the details

SKILLS

These are minimum-requirement skills and a ‘must-have’ for the role:

• Strong communication skills
• Strong interpersonal skills - ability to speak English fluently
• Able to operate computer programmes such as microsoft office
• Working experience with standard data-entry software
• Meticulous with work - double checking for accuracy of data entry