Manager, Corporate Renewals

About the Role:
CrowdStrike is seeking a Manager, Corporate Renewals to lead a team responsible for ensuring that our customers are successful and thriving with our next generation endpoint technology. You will proactively advocate for the customer - focusing on high levels of adoption to ensure customer satisfaction and be responsible for all upgrades and renewals within your accounts. You will identify key MBOs from customers to drive a roadmap, milestones and creation of customer champions as a trusted advisor.
The ideal candidate will have a strong track record of success, consultative selling approach, and hail from a SaaS or security company. You will need to be a great listener, strong communicator, as well as a curious and creative problem solver.
What You'll Do:

• Conduct regular reviews of all in-quarter renewals to provide guidance and raise any challenges that need to be escalated, with increasing frequency at the end of each quarter.

• Review of at-risk renewals to ensure that a clear understanding of the reason and actionable next steps with dates are documented. Create accountability on the team to properly address internally and with the customer.

• Weekly reporting of Renewals metrics to management and executive leadership.

• Ensure that renewal opportunities are mapped to appropriate Renewals Specialists.

• Drive innovation in our systems while triaging and reporting issues with current sales tools.

• Collaborate with Finance to ensure correct allocation and assignment of ACV.

• Training and mentorship of new team members.

• Set the team standards for accountability, follow-up, escalation, work ethic, professionalism.

• Escalate scenarios for which management intervention is required.

• Communicate environmental trends to management including partner relationships, competitive scenarios, etc.

• Ensure all quotes are sent out a minimum of 90 days in advance of the renewal.

What You'll Need:

• Proven success directing a team towards shared goals and objectives.

• Track record of meeting or exceeding expectations in an individually focused, quota carrying role.

• Ability to successfully balance a wide variety of daily tasks and adjust priorities on the fly in a fast-paced environment over multiple engagements.

• Technical aptitude and ability to learn new concepts quickly.

• Exceptional written and verbal communication skills demonstrated through email, conference calls, and internal meetings.

• Must be a self-starter with the ability to work independently and in a team environment.

• A curious nature with a desire to learn and a competitive spirit.

• High level of comfort handling objections and negotiations.

• Excellent time management skills.

• 5 years+ or equivalent experience in consulting or account management – particularly in cybersecurity.

• Bachelor's degree from an accredited college or university or relevant experience.

• 5 years+ or equivalent experience in consulting or account management – particularly in cybersecurity.

• Bachelor's degree from an accredited college or university or relevant experience.

Bonus Points:

• Security or SaaS sales experience

• Customer Success/Service background

• Formal training in a recognised sales methodology

• Prior experience using Salesforce or another CRM solution

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Benefits of Working at CrowdStrike:

• Market leader in compensation and equity awards

• Comprehensive physical and mental wellness programs

• Competitive vacation and holidays for recharge

• Paid parental and adoption leaves

• Professional development opportunities for all employees regardless of level or role

• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections

• Vibrant office culture with world class amenities

• Great Place to Work Certified™ across the globe

CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.

CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.

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