Enterprise Shared Services (ESS) comprises key functions that are core to the company’s operations, including Global Real Estate & Workplace Experience, Global Supply Management, Business Resilience, Corporate Functions Governance & Control, Aviation, Internal Fraud Center of Excellence and Global Security. ESS helps keep American Express growing and puts our colleagues at the center of everything they do by delivering best-in-class services that power safe, resilient, and efficient operations around the world.
The Corporate Functions Governance & Control team within ESS serves as the business unit Governance & Control Management function for several corporate groups including ESS; Corporate Affairs & Communications (CA&C); Colleague Experience Group (CEG); General Counsel’s Organization (GCO); Global Risk & Compliance (GRC); Enterprise Strategy (ES); and American Express National Bank Headquarters (AENB HQ).
The objective of the Corporate Functions Governance & Control Governance team is to enable risk governance and control management for Corporate Functions, through a structure that governs, identifies, assesses, manages and reports on enterprise, operational and compliance risks.
ResponsibilitiesThe Corporate Functions Governance & Control team is looking for a Manager of Reporting. This role will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.
The Manager, Corporate Functions Reporting will primarily be responsible for executing clear, consistent, comprehensive and accurate risk reporting for Corporate Functions, including quantitative and qualitative thematic reporting, dashboards, insights and analytics. This manager will be adept at communicating complex information to diverse groups of colleagues.
In addition, the Manager, Corporate Functions Reporting will:
Compile thematic risk reporting (levels, trends, causes) to provide actionable insights to BU on current risk levels, emerging trends and root causes
Develop risk dashboards and key risk indicators (KRIs) for ongoing monitoring
Track and identify issues with KRI limits and risk appetite for Corporate Functions to ensure operational risks are managed within agreed thresholds, and leverage these metrics to detect significant or concerning rises in emerging problems then escalate and flag concerns accordingly
Facilitate the understanding and use of the risk governance framework across BUs through regular communication
Aggregate reporting, approvals/exceptions and support "change-the-function" activities for the BUs
Be a key leader for sharing insights, better practices, themes, etc. across the enterprise
Required Qualifications:
- 4+ Years experience in enterprise or operational risk management (e.g., within Risk and/or Internal Audit function)
- Understanding of critical enterprise and operational risk management lifecycle activities
- Excellent project management, communication, and interpersonal skills, including the ability to develop executive-level presentations and synthesize complex information into clear, compelling narratives and insights for senior audiences
- Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards
- Strong analytical and problem-solving skills, including the ability to analyze large or complex data sets, identify trends and emerging risks, evaluate risk scenarios, and deliver actionable insights to support risk-based decision making
- Experience leveraging emerging technologies, data visualization, and reporting tools to enhance reporting, analytics, and decision-making processes
- Demonstrated ability to collaborate effectively across varied stakeholder groups, including business partners, risk management, compliance, audit, and senior leadership
- Demonstrated ability to operate effectively in fast-paced environments with strong attention to detail, exceptional organizational skills, and the ability to manage and track multiple priorities, deliverables, and dependencies simultaneously
Preferred Qualifications:
Bachelor's Degree in Finance, Business, Risk Mgmt., Legal, or related field; advanced degrees (e.g., MBA, MSc, JD) or certifications are advantageous
Experience in at least one of the following:
Tracking and identifying issues with Key Risk Indicator (KRI) limits and risk appetite to ensure operational risks are managed within agreed thresholds
Implementing the operational risk governance frameworks
Creating, communicating and ensuring understanding and adherence to operational risk procedures and standards
Experience within financial services industry
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
About UsAt American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About the TeamWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
Skills Required
- 4+ years experience in enterprise or operational risk management (e.g., within Risk and/or Internal Audit function)
- Understanding of critical enterprise and operational risk management lifecycle activities
- Excellent project management, communication, and interpersonal skills; ability to develop executive-level presentations and synthesize complex information
- Experience in process governance, with understanding of processes that align with policies, regulatory frameworks, and/or operational standards
- Strong analytical and problem-solving skills, including ability to analyze large or complex data sets, identify trends and emerging risks, and deliver actionable insights
- Experience leveraging emerging technologies, data visualization, and reporting tools to enhance reporting, analytics, and decision-making processes
- Demonstrated ability to collaborate across stakeholders including business partners, risk management, compliance, audit, and senior leadership
- Ability to operate in fast-paced environments with strong attention to detail and manage multiple priorities and dependencies
- Bachelor's Degree in Finance, Business, Risk Mgmt., Legal, or related field; advanced degrees or certifications advantageous
- Experience tracking and identifying issues with Key Risk Indicator (KRI) limits and risk appetite
- Experience implementing operational risk governance frameworks
- Experience creating, communicating and ensuring adherence to operational risk procedures and standards
- Experience within the financial services industry
American Express Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Express and has not been reviewed or approved by American Express.
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Healthcare Strength — Pay is often viewed as attractive when combined with comprehensive health, dental, and vision coverage that supports day-to-day needs. The benefits package is also framed as especially helpful for those supporting dependents.
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Retirement Support — Retirement benefits are positioned as a meaningful part of total rewards through a 401(k) plan with company matching. Financial wellness services and coaching are also highlighted as strengthening longer-term financial security.
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Leave & Time Off Breadth — Paid time off is repeatedly characterized as generous and a valued component of the overall package. Time off and flexibility are presented as helping the total rewards feel more complete beyond base salary.
American Express Insights
What We Do
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.
