About UOB
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.
Job Description
Job Responsibilities
Ensure highest standard of service delivery to our customers.
Monitor and respond to incoming calls/emails/social media platform/written correspondences
Resolve CSO and customer issues
Proactively solve problems and provide timely resolution to ensure minimal impact to customer and employee satisfaction.
Identify the most appropriate course of action for problem resolution and effectively communicates plans to those impacted.
Promote a supportive environment in which employees are encouraged to solve problems and address customer issues.
Provide management support to CSOs such as through the review and resolution of all transactions that are beyond the jurisdiction of the CSOs.
Conduct monitoring and coaching sessions
Provide on-the-job training and mentoring.
Conduct coaching and performance appraisal sessions to identify opportunities and recognize positive behaviors.
Get involved in Department projects
Identify areas for improvement and implementing process enhancements
Job Requirements
Bachelor Degree with 3 years of working experience in Contact Centre
Good People Management skills
Great communication skills
Adhere to Bank Policy and ensure SLA are met
Experience in Call Centre, Banking or Customer Service (calls and correspondents) environment will be an advantage.
Additional Requirements
Be a Part of the UOB Family
UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.
Apply now and make a Difference
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What We Do
We’re here to do Right By You.
At UOB, we aspire to build a better future for the people and businesses in the region.
Through our extensive network and suite of capabilities, we offer financial solutions to the people and businesses within, and connecting with ASEAN.
We create solutions tailored to your unique needs through data and relationship-led insights.
Our comprehensive regional network and one-bank approach connects your business to new opportunities in ASEAN.
We help businesses to advance responsibly and guide personal wealth to grow sustainably. We foster inclusiveness and environmental well-being for stronger societies.
This is how we stay committed to forging a sustainable future for generations to come.
Note: For the terms of use of our LinkedIn channel, please visit: https://go.uob.com/socialmedia
