ICS Governance & Control sits within International Card Services (ICS) which comprises of all the issuing functions across all 28 international markets excluding the US - colleagues operate across a variety of geographies and disciplines. ICS issues products to our Consumer and Commercial customers – the organization is an integral part of the global growth strategy for American Express; offering differentiated products and services is critical to our success and promises to drive significant growth and value through the delivery of innovative products, tailored to the needs of our customers. Our organization helps our international businesses manage risk, respond to new regulation, and develop new products while creating and nurturing effective partnerships across multiple key stakeholders across the organisation.
The objective of the ICS Control Management Mexico Legal Entity Team is to provide specialized and strategic operational risk advisory to the business on product and service areas to ensure an effective control environment exists that delivers on all operational risk obligations supporting the Legal Entity. The role will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.
ICS Control Management organization is looking for a Manager of ICS Control Management Mexico Legal Entity focused on ensuring risk and control management is embedded in the day-to-day operations of our business. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.
ResponsibilitiesThe Manager, ICS Control Management Mexico Legal Entity will:
Manage Control Management delivery of RCSA implementation across ICS market processes in partnership with local business teams and central teams (including assessment of Legal Entity expectations)
- Execution: Support facilitation of Risk Assessment Unit (RAU) workshops/sprint execution
- Risk Identification & Assessment: Identify risks, and assess risk likelihood and impact using risk rating criteria, ensuring risks are clearly articulated, appropriately classified and mapped to business processes
- Control Assessment: Ensure controls design and operating effectiveness assessment including providing recommendations of where control enhancements are needed
- Stakeholder Engagement: Ensure clear accountability of risk and control ownership, control testing, monitoring and reporting in compliance with company standards and policies
- Perform QA/QC programs to ensure regulatory and internal program standards are met (e.g., periodic RCSA reviews and update assessment criteria to align with regulatory updates
- Partner with business process owners to support discovery of additional risks or control deficiencies across business processes and products (including off cycle RCSA program activities)
- Serve as the in-market RCSA program framework subject matter expert
Support Legal Entity Leadership to ensure risks and issues are effectively identified, assessed, prioritised, and managed across all control deliverables to deliver on regulatory and Legal Entity obligations
- Support execution of timely and accurate reporting and governance activities in the market / Legal Entities (i.e. risk committees, issues management program and RPR ensuring the appropriate risk identification, and management of operational risks.
Act as a central point for the business for consultation on all operational risk programs to enable BU to strengthen and embed relevant ORM considerations into processes
Advise topical risk strategies and procedures to align with changes in the business environment and regulatory landscape, and frequently review
Share insights, better practices, themes, etc. through engagement with the central program teams and other Legal Entity governance teams to support the operational risk programs and streamline processes.
Required Qualifications:
- 3+ Years experience in operational (non-financial) risk management (preferably in 1LOD risk management capacity)
- Technical expertise implementing/managing Risk & Control Self-Assessment (RCSA) program
- Risk assessment expertise with ability to write risks and controls statements and process documentation (Visio)
- Excellent project management, communication, and interpersonal skills, with an ability to interact and obtain buy-in from senior BU/tech counterparts
- Proficient analytical and problem-solving skills, with an ability to analyse data, identify trends, and evaluate risk scenarios effectively
- Verbal and written fluency in both Spanish and English
Preferred Qualifications:
- Bachelor's degree in finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous
- Experience within financial services industry
- Experience in at least one of the following:
- Serving as the go-to subject matter expert pertaining to specialized operational risk within the BU
- Facilitating activities to comply with enterprise policies and programs pertaining to specific risk types
- Support advising on specialized risk types and integration into broader operational risk policies and programs
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About the TeamWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counselling support through our Healthy Minds program
- Career development and training opportunities
Skills Required
- 3+ years experience in operational risk management
- Technical expertise implementing/managing RCSA program
- Risk assessment expertise including writing risks and controls statements
- Excellent project management and communication skills
- Proficient analytical and problem-solving skills
- Verbal and written fluency in both Spanish and English
American Express Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Express and has not been reviewed or approved by American Express.
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Healthcare Strength — Pay is often viewed as attractive when combined with comprehensive health, dental, and vision coverage that supports day-to-day needs. The benefits package is also framed as especially helpful for those supporting dependents.
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Retirement Support — Retirement benefits are positioned as a meaningful part of total rewards through a 401(k) plan with company matching. Financial wellness services and coaching are also highlighted as strengthening longer-term financial security.
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Leave & Time Off Breadth — Paid time off is repeatedly characterized as generous and a valued component of the overall package. Time off and flexibility are presented as helping the total rewards feel more complete beyond base salary.
American Express Insights
What We Do
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.
