Manager-Control Management
Credit & Fraud Risk (CFR) manages the risk strategies across all markets and portfolios to minimize the company’s credit and fraud losses while promoting business growth and delivering superior customer service.
Control Management Risk Pillar Copy (Governance): The objective of the CFR Control Management Governance team is to establish the Operational Risk and Controls strategy for CFR, set up a foundational governance structure that ensures operational risks are identified, assessed, and managed in compliance with enterprise Operational Risk Management programs and reporting.
The focus of this role primarily includes governance of Third Party Lifecycle Management (TLM), Business Continuity Management (BCM), Technology Resilience (TR), Phishing Simulations (PS) and New Product Governance (NPG) programs for CFR - Ensure Control/Compliance rating for the applicable programs are protected. Educate and raise awareness among the business to comply with the programs. Implement process improvements to ensure robust TLM program governance for CFR
CFR is looking for a Manager / Sr. Manager of Governance focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.
Responsibilities- Lead a team of strong B30s responsible for managing the TLM, BCM, TR, PS and NPG Operational Risk Management programs for CFR
- Partner with other 1st/2nd line of defense organizations – TLM, ORGG, LOBCO, Info Sec, Privacy, Data Management and Governance, ER, TR, NPG , IAG etc. to ensure complete compliance with all TLM pre and post contract TLM requirements
- Become a trusted advisor to business explaining the rationale for policy related activities and the value that it brings for improving the business control environment
- Ideating and leading key initiatives/projects and data analytics/coding/automation/AI capabilities focused on robust reporting, tracking, process improvement, driving efficiencies (why we do what we do?)
- Partner closely with various stakeholders to monitor changes and maintain accurate data, follow pragmatic and risk-based approach to effectively balance policy obligations and control rating impacts against business growth implications
- Development, maintenance, and comprehensive analysis (both qualitative and quantitative) of TLM dashboard reporting and MIS for senior leadership
- Support sharing insights, better practices, themes, etc. across the enterprise
Required Qualifications:
- 4+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities
- Excellent project management, communication, and interpersonal skills
- Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards
- Robust analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively
Preferred Qualifications:
- Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous
- Experience in managing Third Party Lifecycle Management program
- Experience in at least one of the following:
- Translating operational risk strategy and appetite into execution guidelines
- Review the tracking and identifying of issues with Key Risk Indicator (KRI) limits and risk appetite to ensure operational risks are managed within agreed thresholds
- Oversee the implementation of the operational risk governance frameworks
- Communicating and ensuring understanding and adherence to operational risk procedures and standards
- Manage the third-party operational risk exam management processes
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
About UsAt American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About the TeamWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
Skills Required
- 4+ years experience in operational risk management (e.g., Risk and/or Internal Audit); understanding of operational risk lifecycle activities.
- Excellent project management, communication, and interpersonal skills.
- Experience in process governance aligned with policies, regulatory frameworks, and/or operational standards.
- Robust analytical and problem-solving skills; ability to analyze data, identify trends, and evaluate risk scenarios.
- Authorization to work in the United States without visa sponsorship.
- Bachelor's degree in Finance, Business, Risk Management, or related field (advanced degrees or certifications advantageous).
- Experience managing Third Party Lifecycle Management (TLM) programs.
- Experience translating operational risk strategy and appetite into execution guidelines, KRI tracking, and governance framework implementation.
- Experience communicating and ensuring adherence to operational risk procedures and standards; managing third-party operational risk exam processes.
American Express Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Express and has not been reviewed or approved by American Express.
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Healthcare Strength — Pay is often viewed as attractive when combined with comprehensive health, dental, and vision coverage that supports day-to-day needs. The benefits package is also framed as especially helpful for those supporting dependents.
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Retirement Support — Retirement benefits are positioned as a meaningful part of total rewards through a 401(k) plan with company matching. Financial wellness services and coaching are also highlighted as strengthening longer-term financial security.
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Leave & Time Off Breadth — Paid time off is repeatedly characterized as generous and a valued component of the overall package. Time off and flexibility are presented as helping the total rewards feel more complete beyond base salary.
American Express Insights
What We Do
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.
