The Manager, Contract Operations is responsible for leading the Contract Operations team and oversee all processes related to customer contracts. Reporting to the Sr. Manager, Contract Operations, they will lead a team that will support sales in both new and renewal contracting, ensuring that contracts are accurate and optimized to ensure revenue recognition standards are achieved. You will be assessing stakeholder requirements for large complex and multiple element sales transactions as well as new business models. This role will assist in enhancing and monitoring operational controls and producing reporting and analytics related to contracts and revenue. You’ll be collaborating with the Controllership, Accounting Operations, Sales, Legal, and Partnership teams.
WHAT YOU’LL DO:
- Lead a team of direct reports, fostering a culture of collaboration, achievement and continuous learning. Manage reporting staff, including selection, coaching, mentoring, development, performance management and all other people-management practices, including DE&I.
- Assist the team in interpreting and assessing stakeholder requirements for large complex and multiple element sales transactions.
- Support the development and reporting of key metrics in the contracting process to support decision making related to sales rep productivity and areas in need of improvement
- Use a data driven approach to optimize operations and ensure efficient operation of the end to end contracting process
- Partner with leaders in Sales, Sales Operations, Customer Success, Customer Support, Product, and Marketing to champion improvements in the Quote to Cash processes while building stronger alignment across all stakeholder groups
- Communicates with a wide range of internal and external stakeholders including external auditors, as required. Coordinate and assist with financial audits including reconciliations and support documentation
- Develop and maintain training on contract operations processes and revenue recognition rules, policies, and practices to present to Sales and other departments within the organization
- Provide accurate and timely reporting, analysis, and recommendations to senior leadership for decision making, operational improvements, and financial targets
- Prepare financial presentations, executive, and other ad hoc reporting
WHAT YOU’LL NEED:
- Extensive relevant experience in an accounting / revenue operations / finance / legal role or equivalent combination of education and experience
- Experience with Salesforce, Salesforce CPQ, Zuora preferred
- Accountability: holds self and others accountable to meet commitments
- Collaboration and Teamwork: works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs. Has proven Senior Management presence with a high degree of professional maturity and ability to manage and motivate diverse and remote teams.
- Influence: Asserts own ideas and persuades others, gaining support and commitment and mobilizing people to act
- Commitment to Results consistently achieves results, demonstrating high performance, and challenging self and others to deliver results
- Creativity and Innovation seeks new and better ways of doing things, generates original and imaginative ideas, products, or solutions
- Commitment to Results: demonstrating high performance, challenging self and others to consistently deliver results for Hootsuite’s customers.
- Capably delivers results through others, is good at establishing clear direction, helping others achieve their best work
- Challenges and supports others to create results but also develop new capabilities. Successfully develops the capacity and capability of team and individuals on the team
WHO YOU ARE:
- Tenacious. You are determined to succeed, and you are motivated by the success of customers, colleagues, and the community.
- Curious. You are always learning and seeking ways to make things better.
- Conscientious. You keep your promises, taking your commitments to others seriously, and you have strong integrity.
- Humble. You lead with humility and empathy, respecting and learning from the perspectives of others.
In all we do, our six guiding principles light the way:
Step Up: Show the world what it looks like to live and work by these guiding principles. #StepUp
One Team: Make Hootsuite a place where everyone feels safe, welcome, valued, and empowered to do their best work without compromising who they are. #OneTeam #FreeToBeMe
Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed
Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile
Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses
Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies
Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.
#LI-BW1
Canada Pay Range For This Role
$96,100—$134,700 CAD
US Pay Range For This Role
$102,300—$143,300 USD
Top Skills
What We Do
Hootsuite has been on the pulse of how people use social media for over a decade. As the global leader and world’s first social media management platform, we put social to work in every corner of every organization, from the smallest business to the largest enterprise. We are committed to helping customers harness the power of social media to ignite their brand and business.
How? Over time, we’ve adapted our software to help businesses reach their customers more efficiently across multiple platforms, improve their customer service and gain deeper analytics and consumer insights. Through our deep expertise in social media management, social insights, employee advocacy, and social customer care, we empower organizations to strategically grow their brands, businesses, and customer relationships – while guiding them through the wild world of social media.
Put simply, we help our customers with:
Social media marketing: Create, schedule, publish, and manage content and ad campaigns across social networks from a single dashboard. We help maximize the impact of social marketing by providing real-time insights, so customers can focus on other areas of their business.
Social care: By combining the power of conversational AI with the human touch of our customers’ team(s), our customer messaging platform delivers exceptional customer experiences at scale.
Social customer care: We help our customers meet their customers where they are at. Using Hootsuite, businesses can view and manage all of their customer conversations in one dashboard, providing service that’s seamless and personal.
Why Work With Us
As the creators of social media management, Hootsuite has been on the pulse of this dynamic and ever-changing space since our inception. Working at Hootsuite means being at the forefront of social innovation, tapping into courageous creativity to guide customers through the wild world of social, and helping to define what it means to ‘be social.’
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