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Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe. Every day, Hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The Community You Will Join:
As a Contingent Workforce Manager at Airbnb, you will be part of a dynamic team responsible for the operational maintenance of the contingent workforce program. You will collaborate closely with key cross-functional partners, including Diversity & Belonging, Legal, Procurement, HR, and various business units to ensure efficient program management. The team fosters an environment of collaboration, innovation, and inclusivity, with a focus on maintaining competitive market standards and promoting a great contingent labor experience.
The Difference You Will Make:
As the Contingent Workforce Manager, you will be responsible for driving operational efficiencies in Airbnb’s contingent workforce program by managing vendor relationships, ensuring compliance, and optimizing performance. Success in this role as Contingent Workforce Manager will be demonstrated by improving contingent worker processes, implementing innovative solutions, and supporting hiring managers in leveraging contingent talent strategically. You will lead the charge on automating processes to streamline workforce engagement and compliance, all while maintaining alignment with evolving business priorities.
A Typical Day:
- Manage MSP and VMS relationships to ensure exceptional service, compliance, and process efficiency.
- Drive continuous performance optimization and evaluation of MSP and VMS relationships.
- Stay ahead of industry trends and recommend improvements for program innovation.
- Analyze workforce data and KPIs to identify and implement areas for improvement.
- Develop processes to meet the needs of various worker engagements (e.g., freelancers, on-demand suppliers).
- Ensure consistent onboarding and management of all SOW (Statement of Work) engagements.
- Provide training and guidance on worker classification and process-related inquiries.
- Improve contingent worker processes for better user experience and reduced friction.
- Own program compliance, including policy creation, documentation, and training.
- Develop a labor utilization framework to guide business decisions on contingent labor.
- Manage change within the workforce program, ensuring seamless transitions with new processes and technologies.
- Build and implement strategies to support adoption and minimize disruptions across engagements.
Your Expertise:
- 10+ years of experience managing contingent workforce programs within tech, including MSP and VMS systems.
- Deep understanding of HR, staffing, MSPs, VMS, employment law, and worker classifications (1099/IC).
- Strong relationship-building skills in a cross-functional environment, with proven success in influencing at all levels.
- Experienced in implementing Diversity & Belonging strategies, with a focus on fostering an inclusive workforce.
- Well-versed in contingent workforce laws and regulations, with solid expertise in compliance and worker classifications.
- Highly analytical, with strong problem-solving skills and a data-driven approach to decision-making.
- Excellent communication and interpersonal skills, both written and oral, with the ability to influence up, down, and across the organization.
- Self-motivated, reliable, and detail-oriented, capable of managing multiple tasks efficiently with minimal supervision.
- Experience with Workday HCM is preferred.
Your Location:
This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at off sites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.
Our Commitment To Inclusion & Belonging:
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.
We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: [email protected]. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.
We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.
How We'll Take Care of You:
Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.
Pay Range
$150,000—$191,500 USD
What We Do
Airbnb is a community based on connection and belonging—a community that was born in 2008 when two hosts welcomed three guests to their San Francisco home, and has since grown to 4 million hosts who have welcomed over 800 million guest arrivals to about 100,000 cities in almost every country and region across the globe. Hosts on Airbnb are everyday people who share their worlds to provide guests with the feeling of connection and being at home. At Airbnb, we believe that hosts, guests and the communities where we operate are all stakeholders we have a responsibility to serve, and that by serving them alongside our employees and investors, we will build an enduringly successful company.
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