Warby Parker is on the lookout for a Manager, Business Analytics to drive data-informed pricing and promotional strategies across our growing business. In this role, you will apply your strategic and analytical skills to major company challenges. You’ll serve as the analytical lead for our contact lens pricing frameworks, using data to uncover key retention drivers and optimize customer lifetime value. We’ll count on you to track company-wide retention metrics across categories and channels, translating complex customer data into high-impact business frameworks that drive actionable impact cross-functionally and accelerate business growth.
What You’ll Do
- Lead the end-to-end pricing strategy for our contact lens portfolio, conducting rigorous elasticity analysis, margin modeling, and competitive benchmarking to optimize market positioning
- Own the project management and performance analysis of promotional offers, collaborating across Marketing and Product teams to drive conversion and long-term customer retention
- Design, build, and maintain company-wide retention reporting and Looker dashboards to track critical retention metrics across categories and channels, identify underlying trends, and deliver actionable strategic recommendations
- Analyze complex cross-sell behaviors and order history to develop personalized promotion frameworks that increase customer lifetime value and connect key product categories
- Partner cross-functionally with FP&A, Data Science, Merchandise Planning, and 1:1 Marketing teams to evaluate channel performance and forecast commercial impact on the P&L
Who You Are
- Backed by 5+ years of professional experience in pricing analytics and / or business performance analysis
- A strategic analytics manager with a proven track record of synthesizing complex retail and customer data into clear business recommendations
- An expert in quantitative analysis with deep experience making pricing decisions, conducting pricing analytics, and applying various pricing analysis methods like price elasticity, conjoint analysis, and competitive benchmarking
- A proactive project manager and skilled communicator who excels at navigating cross-functional dependencies to bring promotional campaigns from ideation to launch
- A collaborative, operationally minded leader who thrives when building robust, repeatable analytics processes in complex data environments
Extra Credit
- Advanced proficiency in SQL and hands-on experience building dynamic data models and dashboards in Looker (LookML) or Tableau
- Previous experience in a high-growth e-commerce business or a retail environment with a heavy focus on recurring revenue
In compliance with local and state requirements, Warby Parker is committed to pay transparency. We offer a comprehensive compensation package that includes not only a competitive base salary/hourly rate but also variable compensation for eligible employees.
For applicable postings, the range listed is a good faith estimate of the compensation for this position at the time of posting. Final compensation is thoughtfully determined by a variety of factors, including the candidate's qualifications, experience, internal equity, and relevant market data.
For applicable postings, non-exempt employees are eligible for overtime pay if you are required to work more than 40 hours in a workweek.
Some benefits of working at Warby Parker for full-time employees:
- Health, vision, and dental insurance
- Life and AD&D Insurance
- Paid sick leave1
- Paid Holidays1
- Vacation days per year1
- Retirement savings plan (401(k))
- Parental leave (non-birthing parents included)
- Short-term disability
- Employee Stock Purchase Plan
- Employee Assistance Program (EAP)
- Bereavement Support
- Optical Education Reimbursement
- Free eyewear
- And more (just ask!)
Some benefits of working at Warby Parker for part-time employees:
- Employee Assistance Program (EAP)
- Employee Stock Purchase Plan
- Free eyewear
- Paid sick leave2
- And more (just ask!)
Warby Parker will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.
If you are a California resident, please review the additional privacy disclosures available in Section 8 of our Privacy Policy, which provides a summary of how we collect, use, disclose, and share personal information about you and explain your rights under the California Privacy Rights Act (“CPRA”).
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
CO only: The application window for this position is anticipated to close on the apply before date listed. We encourage interested candidates to apply through our Career website.
1 WA only: Full-Time employees’ paid sick leave is accrued at a rate of 1 hour per every 26 hours worked. Full-time employees receive 5 paid holidays and 5-10 vacation days per year (after waiting period, depending on tenure and hours worked). 2 WA PT only: Paid sick leave (accrued at a rate of 1 hour per every 30 hours worked).
Skills Required
- 5+ years experience in pricing analytics and/or business performance analysis
- Proven ability to synthesize retail and customer data into strategic recommendations
- Deep experience with pricing methods: price elasticity, conjoint analysis, competitive benchmarking
- Strong quantitative analysis skills and experience making pricing decisions and margin modeling
- Project management and cross-functional communication skills to lead promotions from ideation to launch
- Experience designing, building, and maintaining retention reporting and dashboards
- Advanced proficiency in SQL
- Hands-on experience building data models and dashboards in Looker (LookML) or Tableau
- Previous experience in high-growth e-commerce or retail with recurring revenue focus
Warby Parker Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Warby Parker and has not been reviewed or approved by Warby Parker.
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Healthcare Strength — Full-time roles are eligible for medical, dental, vision, life, and disability insurance, with multiple snippets indicating day-one health coverage for full-time store employees. No-cost online therapy and an Employee Assistance Program add additional health and mental-health support beyond basic coverage.
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Retirement Support — A 401(k) with a company match is repeatedly described, with recent retail postings specifying a 4% match. Access to an ESPP and an equity incentive plan further strengthens long-term savings options for eligible employees.
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Wellbeing & Lifestyle Benefits — Paid time off, holiday pay, paid volunteer time, commuter benefits, and eyewear perks (free glasses and discounts) are positioned as meaningful add-ons to the overall package. Development-oriented perks like support toward optician certification also function as a practical, lifestyle-relevant benefit for certain roles.
Warby Parker Insights
What We Do
Warby Parker was founded with a mission: to inspire and impact the world with vision, purpose, and style. We’re constantly asking ourselves how we can do more and make a greater impact—and that starts by reimagining everything that a company and industry can be. We want to demonstrate that a business can scale, be profitable, and do good in the world—without charging a premium for it. And we’ve learned that it takes creativity, empathy, and innovation to achieve that goal. Glasses, sunglasses, contacts, and eye exams—we’ve got your eyes covered. Shop prescription eyewear starting at $95 online or find a store near you at warbyparker.com Ultimately, we believe in vision for all, which is why for every pair of glasses or sunglasses we sell, a pair of glasses is distributed to someone in need through our Buy a Pair, Give a Pair program. As of 2020, over eight million pairs have been distributed—and we’re only just getting started. Learn more at warbyparker.com/buy-a-pair-give-a-pair
