Manager, Consumer Insights

Manager, Consumer Insights
 

Are you looking for a place where you can bring your experience and provide subject matter expertise to support analytic needs? These insights will be used in understanding complex data relationships and creating useful analytic assets that help drive revenue, efficiencies and consumer engagement.

Welcome to Neighborly—the hub of service brands that connects customers to top-notch local experts who repair, maintain, and enhance homes and businesses. Our long-standing business, with over 40 years of experience, is focused on strategic innovation as we build the future of home and business services. Bring your ambition to the table as we unlock new doors together, taking your career to the next level.
 

Bring your experience and be empowered to innovate.

As a Manager, Consumer Insights on the Digital Analytics & Consumer Insights team, a typical day for you will include:

• Independently develop and perform actionable diagnostic analysis on consumer attribute and offline/online behavior data to produce quality insights that drive business strategies
• Provide analytic subject matter expertise to business stakeholders to define relevant, value accretive business questions and requests
• Provide thought leadership in implementing and maintaining relevant analytic framework/constructs (revenue attribution, CLV, AB testing) that help drive decision making
• Query, manipulate and transform data from multiple sources to produce a comprehensive view of consumer behavior
• Develop analytically sound approaches to answering business questions while demonstrating resourcefulness in obtaining and cleansing data when comprehensive information is not available
• Concisely explain insights coming from complex data analyses through effective verbal/written communication
• Develop impactful visual representations of analytic insights and concise summaries of analytic methodologies that resonate with executive level stakeholders

Bring your skills and be inspired to achieve success.

• Experience:
  • 3+ years of experience in a Consumer Insights, Market Research or Business Analysis role
  • Extensive experience with SQL to query, manipulate and transform data 
  • Extensive experience with Athena, Glue, S3 and data visualization tools (QuickSight, Power BI)
  • Extensive experience combining both offline and online consumer attribute and behavioral data (POS transaction, web browsing, email engagement, marketing channel interaction) for analysis and insights generation
  • Experience in independently recommending and developing appropriate analytic frameworks/constructs to answer a wide array of business questions and requests
  • Experience influencing executive decision-making thru clear and concise presentation of insights coming from analysis and reporting
  • Experience working with cross functional teams across Marketing, Digital, Operations, IT on short term company initiatives/projects
  • Experience with Python, GA4, Search Console, BigQuery
• Education:
  • Bachelor’s degree in a quantitative discipline (Statistics, Applied Mathematics, etc) or sufficient on the job use of related skills. Master’s degree is a plus.

• Schedule / in-office requirements:
  • Hybrid working model; Monday- Wednesday in office, Thursday/Friday from home.
  • Office Locations:
    • 500 E John Carpenter Fwy, Irving, Tx
    • 1010 N University Parks Dr, Waco, Tx
  • This role is also approved to be fully remote if not DFW based.

Bring your goals and be enabled to reach them.

• Competitive Pay: Commensurate with experience
• Schedule: Full time M-F
• Benefits: Check out our benefits offerings here  
• Financial Benefits: Equity and annual bonus opportunities

Neighborly® is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal or state law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity and encouraged to be their authentic self.

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