OneSource Virtual (OSV) has worked exclusively with Workday customers since 2008 to deliver compliant, in-tenant technology and expert services to automate the administrative, transactional tasks of payroll, taxes, earned wage access, accounts payable, and benefits. With over 1,500 customers, 92% retention, and $225+ billion in treasury movement annually, OSV helps organizations maximize their Workday investment and operate it with confidence. Payroll, benefits, and finance solutions — all in one place.
The Consulting Services Manager is a key operational leader within OSV’s Consulting Services team. This role combines functional area oversight with hands-on execution, ensuring our onboarding and post-production practices run efficiently, scale effectively, and deliver consistently high-quality customer experiences. You’ll be the operational heartbeat of the team—owning delivery, optimizing processes, and enabling consultants to perform at their best. This is a high-impact role for a proactive, detail-oriented, people centric leader who thrives on making things work better, faster, and smarter.
Responsibilities
- Serve as the functional leader for the Consulting Services team, driving consistency, structure, and accountability across the internal team,customer projects and engagements.
- Cultivates a high-performing, motivated team culture by setting a compelling direction, leading by example, and empowering individuals to grow, resulting in measurable improvements in team cohesion, morale, and performance.
- Act as a trusted advisor to Services Consulting leadership, contributing to strategic planning and execution.
- Build and continuously improve delivery frameworks, onboarding playbooks, and internal workflows.
- Identify bottlenecks and inefficiencies, and lead initiatives to streamline operations and enhance scalability.
- Own the tracking and reporting, and improvment of key metrics: utilization, delivery timelines, project health, and customer satisfaction.
- Partner with the PMO and other Services Consulting teams to ensure seamless delivery of strategic and complex projects.
- Develop and review dashboards and reports that inform leadership decisions and drive team performance.
- Conduct post-engagement reviews to capture lessons learned and feed continuous improvement.
- Manage resource allocation across active and upcoming projects, balancing team capacity with business demand.
- Maintain visibility into team bandwidth and proactively flag risks or gaps.
- Influence and optimize project management platforms and other tools used by the Consulting Services teams.
- Ensure data accuracy and consistency across systems, enabling reliable reporting and forecasting.
- Train team members on services, tools, and processes, and serve as the go-to expert for operational support.
- Represent the consulting team in internal operational forums and initiatives.
- Participate in Projects as a Project Manager, Engagement Leader, Service Consultant or Executive Sponsor to support our teams and customers.
Competencies
- Proven ability to build, lead, and inspire high-performing teams.
- Strong coaching and mentoring skills to develop talent and foster growth.
- Ability to understand customer needs and tailor onboarding strategies accordingly.
- Expertise in designing scalable processes, frameworks, and delivery methodologies.
- Strong focus on efficiency, quality, and continuous improvement.
- Ability to influence and communicate effectively across departments and levels.
- Proficient in resource planning, risk management, and performance tracking.
- Excellent verbal and written communication skills.
- Ability to lead through change, drive adoption of new processes, and manage organizational transitions.
- Creative thinker who can identify opportunities for improvement and lead initiatives to enhance service delivery.
Qualifications
Education/Certification Requirement
Bachelor’s degree
Required
3–5 years of experience in operations, consulting delivery, or project/program management.
Proven ability to lead operational initiatives while executing tactically.
Strong analytical skills with experience in performance reporting and data visualization.
Excellent communication, organization, and stakeholder management skills.
Experience in a SaaS or enterprise services environment preferred.
Comfortable working in a fast-paced, cross-functional environment.
Preferred
Prior or current Workday certification.
Knowledge of Payroll, Tax, and Benefits.
#LI-REMOTE
You are encouraged to learn and share ideas when you join the OneSource Virtual team. We reward innovative thinking, fresh perspectives, creative collaboration, and hard work. As an organization experiencing routine strategic growth, we are always on the lookout for intelligent, talented, and forward-thinking professionals to join our team. OSV employees enjoy a values-based culture, upward mobility, and professional development with opportunities of all kinds.
Skills Required
- Bachelor's degree
- 3-5 years of experience in operations, consulting delivery, or project/program management
- Ability to lead operational initiatives while executing tactically
- Strong analytical skills with experience in performance reporting and data visualization
- Excellent communication, organization, and stakeholder management skills
- Experience in a SaaS or enterprise services environment
- Ability to work comfortably in a fast-paced, cross-functional environment
- Prior or current Workday certification
- Knowledge of payroll, tax, and benefits
OneSource Virtual Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about OneSource Virtual and has not been reviewed or approved by OneSource Virtual.
-
Healthcare Strength — Healthcare coverage is presented as comprehensive, including medical, dental, vision, life/disability, and mental-health support, with both copay and HDHP/HSA-style options. Domestic-partner eligibility and standard support services like an EAP are also described as available.
-
Leave & Time Off Breadth — Time-off and flexibility are portrayed as comparatively strong, with PTO/“unlimited” or flexible time-off framing and paid volunteer time referenced. Remote work is repeatedly positioned as a valued part of the overall rewards experience tied to work–life balance.
-
Wellbeing & Lifestyle Benefits — Financial-wellbeing and lifestyle add-ons are highlighted through earned-wage access and wallet-style tools (e.g., myFlexPay/myFlexWallet) alongside mentions of items like a fitness stipend and company-sponsored events. These extras are framed as modern perks that can improve day-to-day benefits usefulness beyond core insurance.
OneSource Virtual Insights
What We Do
OneSource Virtual (OSV) is the Workday partner that has helped more than 1,300 companies with everything from deployment to maintenance to payroll and more—all to make the day more doable. Founded in 2008, OSV pioneered Business Process as a Service (BPaaS) and has become the leading provider of automated solutions for organizations of all sizes using Workday, delivering services with unparalleled choices, unwavering commitment, and uncompromising care.
