At Viral Nation, we specialize in building social-first ecosystems for brands to connect with the modern consumer journey. Our integrated solutions align strategy, talent, media, and technology with culturally relevant creativity to scale the world’s fastest-growing digital brands. Viral Nation offers a fluid, creative, and growth-oriented environment that will support your ambitions to apply your talents in an open, collaborative, and fast-paced culture. Our ability to stay at the forefront of the industry has fuelled our success and will guide us in paving the path forward. We’re driven to push boundaries and think beyond today to deliver strategies, and we’re just getting started.
While we continuously exceed our goals, we need your help – our success is only as great as our people. Strong performance leads to high expectations, and we must keep raising the bar!
We are looking for a Manager, Community & Social to join our team! We're looking for an engaging self-starter and leader, who thrives in knowing the newest trends and emerging social platforms. This role will focus on building and running a team of Community Managers, establishing processes, and setting goals to ensure the team collaborates seamlessly with cross-functional partners and external clients throughout our organization. This leader should have a strong community management and strategic skillset, as well as a desire to work in a fast-moving space where the landscape is ever-changing and expanding.
What You'll Do Here:
- Develop and execute the foundations of the community management program
- Establish touch points and processes for vetting, troubleshooting, and ongoing content management
- Oversee and provide strategic counsel for day-to-day community management output including: content calendar creation, reporting, community building engagement, KPIs etc.
- Work with Community Managers to continually improve and elevate the quality of content and deliverables
- Partner with cross-functional teams to align cohesive strategies across units and ensure the Community Management team has the tools needed for success
- Understand marketing initiatives, strategic positioning, and target audience
- Lead creative presentations of approved work to clients/ team members when required
- Stay on top of all trends, competitive work, and maintain best practices
- Support and act as back-up for key community management programs where/when needed
- Lead our Social Newsroom for the department and others to ensure consistent flow of creative ideas are continually shared across the organization in a timely and effective manner to build on new campaign ideas and elevate creative thinking across teams
- Mentor Community Management team on identifying culturally relevant moments for the brands they work on and ideate with the creative team for execution
You'll Need To Have:
- 6+ years of social media management and 2+ years of leadership experience
- Strong communication, analytical, and problem solving skills
- Passion for creating and executing on strategy
- An efficient manager of self, others, ideas, and projects
- Must have a university degree, or college diploma, in a relevant field such as marketing, business, public relations, communications, and/or have equivalent work experience
Viral Nation is committed to diversity, equity and inclusion in our agency. Viral Nation welcomes applications from people with visible and non-visible disabilities. Accommodations are available on request for candidates taking part in all aspects of the recruiting and selection process.
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What We Do
Viral Nation is a global digital and social agency group driving growth and connection through performance and innovation. Our mission is to close the distance between brands and consumers and create tighter bonds. Using real time data, first-hand insight, and collaborating with people who know their audiences intimately, we help brands find smarter ways in to deliver better value to their communities.
