The Role
CLOSING DATE: 16th January 2026
With a legacy as a pioneer in the ALSP market, Factor has identified the need for another innovation in the legal services market: Integrated LawTM.
Factor is the market leader in Integrated LawTM, combining the expertise of Traditional Law, the efficiency of New Law, and the close business integration of In-house legal to deliver complex legal work at scale.
Factor works alongside corporate legal departments to solve for the ever-increasing demands and complexity of transactional legal work like contracting. We deliver better performance, better business and legal outcomes, and a better contracting experience.
Our clients span Fortune 500 companies including global banks, major pharmaceutical companies and large technology firms.
Factor is committed to building the best culture in legal. We believe that the more diverse our team becomes — in backgrounds, skills, experiences, and perspectives — the higher our creative potential as a company. We are dedicated to growing a diverse, inclusive company where individuals of all backgrounds thrive.
We are comprised of more than 300 lawyers, legal specialists, technologists, and process consultants across Europe and North America – Join us!
The Role:
The Client Relationship Manager will lead day-to-day management, engagement, and growth of the Sense Collective community. You’ll ensure members experience real value through curated content, connections, and programming that support their work in legal innovation and AI implementation.
Reporting to the Head of Marketing and partnering closely with the Head of Insights & Innovation, this role is ideal for someone who thrives at the intersection of strategy, relationship-building, and content - and who’s excited to grow a thriving professional network from the ground up.
Why Join Factor
At Factor, you’ll play a key role in shaping a first-of-its-kind professional community for legal innovators. You’ll help leaders move faster on real AI adoption - connecting peers, surfacing insights, and building a network that’s redefining how legal teams drive change.
Key Responsibilities
- Serve as the primary point of contact for Sense Collective members, ensuring each member feels connected, informed, and supported.
- Manage and nurture member relationships through onboarding, communications, and proactive engagement.
- Assign and oversee member interactions to ensure ongoing value delivery and connection opportunities.
- Monitor community sentiment, participation, and member success metrics to drive continuous improvement.
- Partner with the Events Marketing Manager to deliver high-impact programming - from curated small-group sessions and workshops to in-person gatherings.
- Facilitate and moderate community discussions, ensuring they are relevant, high-value, and aligned with members’ goals.
- Identify and coordinate speakers, facilitators, and contributors to enhance community learning.
- Collaborate with the Marketing and Insights & Innovation teams to build and maintain the Member Knowledge Database - including summaries, resources, and applied tools (templates, checklists, etc.).
- Help manage and evolve the Collective Query Tool, enabling members to access insights across practitioner notes, transcripts, and session artifacts.
- Curate and distribute newsletters, updates, and member highlights to strengthen connection and visibility.
- Partner with the Head of Marketing and Head of Insights & Innovation to evolve the Sense Collective into a scalable, “always-on” membership model.
- Contribute to strategic initiatives for community growth, including recruitment, onboarding, and retention programs.
- Collaborate cross-functionally with Marketing, Client Services, and Product teams to ensure the community aligns with broader Factor goals.
Community Engagement & Member Success
Programming & Events
Content & Knowledge Curation
Strategy & Growth
Qualifications
- Bachelor’s degree in Law, Business, or related field
- 4+ years of experience in community management, client success, or relationship management - ideally in a B2B professional services or SaaS environment.
- Demonstrated success managing and scaling professional or peer-learning communities.
- Strong interpersonal, facilitation, and communication skills; confident engaging senior legal and business professionals.
- Experience with community platforms (e.g., Circle, Mighty Networks, Hivebrite, or similar).
- Excellent organizational and project management skills, with attention to detail and follow-through.
- Strategic thinker with the ability to translate community insights into broader engagement and content opportunities.
- Bonus: Familiarity with topics at the intersection of AI, legal operations, and business transformation.
Why Factor?
- Competitive salary
- Benefit package including private health insurance and private dental insurance
- Pension contribution
- 38 days holidays
- Enhanced maternity leave pay – 18 weeks
- Enhanced paternity leave pay – 4 weeks
- Chance to develop your career in an international, innovative company providing legal services to top brands worldwide;
- Opportunity to join an industry-leading executive team and over 300 lawyers, contract experts, technologists, and process consultants;
- Inclusive and nurturing work environment, where everyone's contributions are valued;
Additional Information
As a member of an ISO Compliant center, the candidate will be required to follow the policies and procedures on Information Security Management System in place at the Center of Excellence and globally at Factor. As a member of the Factor team, the applicant will have access to various company and client assets and will be required to maintain the level of security as identified for each asset.
Factor is an Equal Opportunity Employer.
For more, visit: factor.law
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The Company
What We Do
Over the last decade, we helped define the alternative legal services market. As an independent company, Factor defines a new category in the legal ecosystem, bringing together the strengths of Traditional Law, New Law and In-house Law to solve complex legal work at scale. We call this new category Integrated Law.
