Wider Circle is looking for an Operations Area Manager in Philadelphia, PA to join our circle and play a vital role in running Connect for Life, our groundbreaking program that connects neighbors for better health, empowering them to live longer, healthier lives while finding joy in one another’s company. The successful candidate will radiate confidence while being a gracious host, skillfully switching between facilitation and operations management. If you are passionate about serving your community and making connections, then come join a veteran team backed by blue-chip investors in our movement to battle healthcare inequity.
Responsibilities
Wider Circle’s Area Manager will assist in implementing and managing Medicaid programs as outlined by the Leadership team - including developing, implementing, and maintaining documentation to support daily operations, managing a team of field operators, and other duties necessary to ensure compliance with Medicaid contracts in Michigan.
Successful candidates must possess exceptional operational and organizational skills and the ability to handle multiple projects at a time successfully. This role aims to ensure on-the-ground active support for the Medicaid program and improve program execution statewide.
- You will support Community Engagement Specialists and Leads as they run the Connect For Life program, using Wider Circle developed curriculum to build trust, promote health, and encourage movement.
- You will organize onboarding and on-the-job training for Community Engagement Specialists and Leads
- You will help plan and host virtual and in-person events for members, fostering relationships with and between members to help encourage wellness outcomes.
- You will work with Community Engagement Specialists and Leads to reach out to members to check in on them and encourage participation in Connect for Life Chapter events and other small and large group activities, ensuring members engage with us every month.
- You will record details of your interactions with members on a computer, tablet, or smartphone.
- You will help Community Engagement Specialists and Leads identify members who are natural leaders that can serve as Wider Circle Ambassadors to help connect with members and run events.
- You will connect with prospective members and develop individualized plans for them to enroll in the Connect For Life program.
- You will serve as a liaison, connecting members to their health plans and each other.
- You will create partnerships with local community-based organizations to bring additional services to our members’ attention.
- You will hold yourself and your field team accountable for achieving membership engagement and growth goals, monitoring the success of the program by tracking attendance and feedback.
- You will be the first line of defense in helping Community Engagement Specialists and Leads solve their daily needs - scheduling/event needs, technical issues, etc.
Requirements
- Bachelor's degree in management, healthcare related field, or equivalent experience of at least 4 years
- 4-5 years of Experience in operations and management within a healthcare setting (health plan, managed care organization, etc.)
- Medicare experience a plus
- Exceptional communication, interpersonal, and organizational skills
- Proven ability to manage multiple projects at once, while maintaining agility, strict attention to detail and forward momentum.
- Exceptional working knowledge of GSuite and Salesforce
Benefits
As a venture-backed company, Wider Circle offers competitive compensation, including:
- Comprehensive health coverage, including medical, dental, and vision
- 401(k) Plan
- Paid Time Off
- Employee Assistance Program
- Health Care FSA
- Dependent Care FSA
- Health Savings Account
- Voluntary Disability Benefits
- Basic Life and AD&D Insurance
- Adoption Assistance Program
- Training and Development
- $55,000-$60,000 annually
And most importantly, an opportunity to make the world a better place!
Wider Circle is proud to be an equal-opportunity employer that does not tolerate discrimination or harassment, of any kind. Our commitment to Diversity & Inclusion supports our ability to build diverse teams and develop inclusive work environments. We believe in empowering people and valuing their differences. We are committed to equal employment opportunity without consideration of race, color, religion, ethnicity, citizenship, political activity or affiliation, marital status, age, national origin, ancestry, disability, veteran status, sexual orientation, gender identity, gender expression, sex or gender, or any other basis protected by law.
Skills Required
- Bachelor's degree in management, healthcare related field, or equivalent experience of at least 4 years
- 4-5 years of experience in operations and management within a healthcare setting (health plan, managed care organization, etc.)
- Exceptional working knowledge of GSuite
- Exceptional working knowledge of Salesforce
- Exceptional communication, interpersonal, and organizational skills
- Proven ability to manage multiple projects simultaneously with strong attention to detail
- Medicare experience
What We Do
Wider Circle works with health plans nationally to deliver a unique community care program that connects and unites vulnerable populations for better health. Centered around trusted relationships and through its technology platform, Wider Circle connects health plan members with familiar neighbors to inform, support and motivate one another, empowering them to be more proactive about their health. Using trained and culturally competent facilitators to engage members in a trusted delivery network, Wider Circle’s community care model has proven to reduce hospitalizations, drive better health outcomes, and lessen social isolation. COVID-19: In partnership with community sponsors and health plans, Wider Circle offers its unique neighborhood care programs to more than 320 communities nationwide, including specialized initiatives for vulnerable populations in isolation via virtual programming and peer-to-peer community support.
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