Manager, Commercial Portfolio Operations

What You’ll Do

• At Omnidian we believe in trust and autonomy. How you create an impact is ultimately up to you. Here are some things you’ll be doing.
Team Leadership and Development
• Manage a team of Portfolio Operation Managers throughout the U.S.
• Lead hiring, onboarding, employee development, and provide values-aligned cultural leadership
• Lead career coaching and development efforts, foster and grow with your team’s high performers, and mentor others to meet their potential
• Support efforts to continuously identify, document, and adopt best practices and standardized operating procedures.
• Help identify features and improvements for Omnidian’s proprietary platform.
• Cross-train team members in DAS portals and energy simulation tools.
Operational Excellence and Client Service
• Ensure commercial asset performance remains optimized.
• Oversee solution delivery for commercial assets: onboarding new clients and assets, identifying and resolving client escalations, and understanding performance issues with commercial solar systems.
• Support client and site host customers and field service technician communications.
• Drive a culture of continuous improvement and rapid escalation to resolve issues and address client feedback.
• Ensure client communications and reporting exceed expectations.
Strategic Initiatives and Performance Optimization
• Collaborate cross-functionally to support company-wide initiatives.
• Track, manage, and influence the operational cost structure to ensure contracts deliver expected financial performance.
• Provide technical pre-sales support.
• Oversee asset and portfolio performance assessments for prospective clients.

Who You Are

• You'll thrive in this role if you are...
An adaptable learner who:
• Thrives in a fast-paced, growth-mode environment.
• Curious, with a strong desire to learn new skills and concepts.
• Quickly adjusts to the needs of the business and team.
• Can stay cool under pressure.
An organized leader who:
• Is capable of managing multiple projects simultaneously.
• Takes ownership of issues, ensures proper escalation, and follows up accordingly.
• Has strong attention to detail and accuracy.
• Is a self-starter and skilled at balancing routine tasks and innovative projects.
A technical communicator who:
• Has strong technical understanding of business operations infrastructure, including Solar Commercial equipment, DAS Monitoring, CRM, support ticketing, ERP, and BI tools.
• Has excellent interpersonal, communication, and organizational skills.
• Is proficient in both written and verbal communication.

Experience You’ll Need

• 7+ years of professional experience
• 5+ years of experience in the solar energy industry, in Operations & Maintenance, Asset Management, or Field Service
• 2+ Years of People management experience rooted in data
• Experience meeting with executive level clients and internal stakeholders
• Experience with solar monitoring DAS platforms and alerts
• Strong understanding of Technical Asset Management and asset performance
• Experience reading and interpreting solar system design drawings
• Strong understanding of solar technology, monitoring systems, maintenance practices, and solar industry landscape

Experience That's a Plus

• 2+ yrs commercial solar experience
• NABCEP certification

Work-Life and Culture

• Most of our roles offer the opportunity to work remotely
• If you are in the Seattle area, we offer a vibrant office space in the historic and beautiful Smith Tower, in the heart of Pioneer Square
• We prioritize applicants near one of our employee clusters and offer one or more local gatherings per year
• We provide outstanding benefits including family medical, dental, vision, disability, 401(k) administration and $1k match per year and thoughtful paid time off
• We offer 12 weeks of paid parental leave to all FTE employees (birthing and non-birthing) after 1 year, and four-week paid sabbatical leave after four years
• We offer a competitive total compensation package that includes monthly health insurance premiums, bonuses and long-term stock options for every employee
• We love to lift each other up through company-wide slack channels such as #puppiesandpets, #omnidian-wellness, #praiseandbooms and #sustainablefuture
• We have affinity groups to help employees feel seen and supported, such as Rainbow Array, BIPOC, Thriving Survivors, Vets at Omnidian, Black Lights Matter and Neurospicy R Us
• We are a passionate, mission driven team that believes in collaboration, mutual respect and trust. For examples, come Discover our Story!

Grow With Us

• We mentor and invest in our employees and prioritize them for future opportunities. Check out our Instagram reels to see a few career journey examples
• Internal candidates: Check out our advice on Internal Transfer: Job Application Process
• Here are the roles in this career track:
• Manager, Commercial Portfolio Operations
• Sr. Manager, Commercial Portfolio Operations
• Director, Commercial Operations
• We’re a fast-growing startup, which means we’re constantly reinventing processes, adding new products, and asking people to use all of their skills and talents. That means there’s gonna be a lot of opportunities for you to grow, which also means you will likely be stretched in ways you’ve never experienced in a job before. If you are resilient, determined, and not afraid of a big challenge, come apply.