The Commercial Policy Services Manager is responsible for overseeing the daily activities of the Commercial Policy Services team and ensuring policy administration and servicing activities are completed accurately and efficiently. The role provides leadership and support to Underwriting Technical Assistants and Program Operations Specialists, coordinates with training and workflow management, and serves as a resource for resolving operational questions and processing issues.
Requirements:
- 2+ years of insurance operations, policy administration, underwriting support, or commercial insurance servicing experience.
- Demonstrated knowledge of the commercial insurance policy lifecycle, including policy issuance, endorsements, renewals, cancellations, and servicing activities.
- Prior experience serving as a subject matter expert, mentor, trainer, senior team member, or informal leader within an insurance operations environment.
- Proven ability to manage competing priorities, resolve operational issues, and support process improvement initiatives.
- Ability to manage multiple processes in a deadline-driven environment
Our Benefits Include:
- 100% employer-paid medical, dental, and vision insurance for employees.
- 401(k) plan with 100% immediate vesting and a 4% company match.
- Paid time off (PTO) and paid holidays.
- Life, disability, critical illness and accident insurance.
- Employee Assistance Program (EAP).
- Pre-tax Flexible Spending Accounts for health, dependent care, and commuter-related expenses.
- Tuition reimbursement.
- Fitness reimbursement and various additional quality-of-life benefits.
Skills Required
- 2+ years of insurance operations, policy administration, underwriting support, or commercial insurance servicing experience
- Knowledge of the commercial insurance policy lifecycle, including policy issuance, endorsements, renewals, cancellations, and servicing activities
- Experience serving as a subject matter expert, mentor, trainer, senior team member, or informal leader within an insurance operations environment
- Ability to manage competing priorities, resolve operational issues, and support process improvement initiatives
- Ability to manage multiple processes in a deadline-driven environment
What We Do
Applied Underwriters® is a global risk services firm helping business and people manage uncertainty through its business services, insurance, and reinsurance solutions. As a company, we truly operate differently within our business sector. Every aspect of our products and services are managed under one roof. No outsourcing means we deliver the highest level of service for our customers. Applied Underwriters has one of the highest customer retention rates in the industry - a success directly attributed to our employees and their high level of commitment, hard work, and ambition.
