About the Job:
The Manager, Commercial Engine Strategy & Data Intelligence supports the execution and continuous improvement of FMI’s Commercial Engine—the integrated workflows, data, and decision signals that enable effective commercial execution and customer engagement.
This role partners closely with Commercial, Product, and Operations stakeholders to operate, monitor, and improve core commercial workflows, ensure high‑quality data capture, and translate structured inputs into actionable insights. The Manager is responsible for driving day‑to‑day execution, identifying workflow and data issues, and implementing practical improvements that enhance efficiency, data reliability, and customer experience.
Key Responsibilities:
- Commercial Engine Execution & Workflow Support:
- Support the execution of standardized commercial workflows across the end‑to‑end commercial lifecycle (targeting, engagement, conversion, retention)
- Monitor workflow performance and adoption, identifying friction points and gaps impacting execution or customer experience
- Implement defined process improvements and support change management to increase consistency and effectiveness
- Data Integrity & Decision Support:
- Ensure accurate, timely data capture within commercial systems (e.g., CRM) through disciplined processes and controls
- Support pipeline visibility, performance reporting, and basic forecasting inputs to enable effective decision‑making
- Partner with analytics colleagues to translate operational data and customer inputs into usable insights
- Customer Experience & Voice‑of‑Customer Support:
- Support the capture of structured voice‑of‑customer (VOC) inputs within commercial workflows
- Help translate customer feedback and experiential data into actionable themes and opportunities
- Partner with Business Operations and Insights teams to support initiatives that improve the end‑to‑end customer experience
- Systems, Tools & Enablement:
- Support the maintenance and enhancement of commercial dashboards, tools, and reporting views
- Ensure stakeholders have access to clear, reliable information to support prioritization and execution
- Assist in testing and rollout of system enhancements and workflow improvements
- Cross‑Functional Collaboration:
- Partner closely with Commercial, Marketing, Product, Operations, and Technology teams to support aligned execution
- Participate in issue resolution, root‑cause analysis, and continuous improvement efforts
- Contribute to a culture of accountability, operational excellence, and customer‑centric thinking
Qualifications:
Basic Qualifications:
- Bachelor’s degree in business, life sciences, or a related discipline
- 4–6+ years of experience in commercial operations, business operations, sales operations, insights, or enablement
- Experience working with CRM systems, workflows, and performance data
Preferred Qualifications:
- Strong analytical and problem‑solving skills
- Ability to translate data and process observations into practical improvements
- Experience in diagnostics, biopharma, or healthcare
- Familiarity with voice‑of‑customer programs or customer experience initiatives
- Experience working cross‑functionally in a matrixed environment
- Strong communication and stakeholder collaboration skills
- Understanding of HIPAA and the importance of patient data privacy
- Commitment to FMI values: Integrity, Courage, and Passion
The expected salary range for this position based on the primary location of Boston, MA is $103,440 - $129,300 per year. The salary range is commensurate with Foundation Medicine’s compensation practice and considers factors including, but not limited to, education, training, experience, external market conditions, criticality of role, and internal equity. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for Foundation Medicine's benefits.
#LI-Hybrid
Skills Required
- Bachelor's degree in business, life sciences, or a related discipline.
- 4-6+ years of experience in commercial operations, business operations, sales operations, insights, or enablement.
- Experience working with CRM systems, workflows, and performance data.
- Strong analytical and problem-solving skills.
- Ability to translate data and process observations into practical improvements.
- Experience in diagnostics, biopharma, or healthcare.
- Familiarity with voice-of-customer programs or customer experience initiatives.
- Experience working cross-functionally in a matrixed environment.
- Strong communication and stakeholder collaboration skills.
- Understanding of HIPAA and the importance of patient data privacy.
- Commitment to FMI values: Integrity, Courage, and Passion.
Foundation Medicine Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Foundation Medicine and has not been reviewed or approved by Foundation Medicine.
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Strong & Reliable Incentives — Bonuses and long-term incentives are described as competitive and a meaningful component of total rewards. Annual bonuses tied to personal and company outcomes feature alongside base pay.
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Healthcare Strength — Comprehensive medical and dental coverage is a core element of the package. Health plans are positioned as robust and well-rounded rather than minimal.
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Leave & Time Off Breadth — Time-off offerings include flexible or unlimited PTO and paid parental leave, supporting work–life balance. Extra paid downtime has been referenced alongside standard PTO.
Foundation Medicine Insights
What We Do
Foundation Medicine is a molecular information company dedicated to a transformation in cancer care in which treatment is informed by a deep understanding of the genomic changes that contribute to each patient's unique cancer. The company offers a full suite of comprehensive genomic profiling assays to identify the molecular alterations in a patient’s cancer and match them with relevant targeted therapies, immunotherapies and clinical trials. Foundation Medicine’s molecular information platform aims to improve day-to-day care for patients by serving the needs of clinicians, academic researchers and drug developers to help advance the science of molecular medicine in cancer. For more information, please visit us at www.FoundationMedicine.com or follow @FoundationATCG on Twitter. Community Guidelines: bit.ly/FMICommunityGuidelines
