Workato is the leading Control and Execution Platform for Enterprise AI — the neutral platform enterprises trust to put AI to work across their business. Workato unifies data, applications, and processes into a single platform so AI can reliably orchestrate business processes in production at enterprise scale. Built on more than a decade of running mission-critical processes for over half the Fortune 500 — including Nasdaq, Amazon, Cisco, Vodafone, Atlassian, and Lucid Motors — Workato turns over 14,000 enterprise systems AI needs to act on into one governed execution layer. For more information, visit workato.com.
Why join us?Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles. We are driven by innovation and looking for team players who want to actively build our company.
But, we also believe in balancing productivity with self-care. That’s why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives.
If this sounds right up your alley, please submit an application. We look forward to getting to know you!
Also, feel free to check out why:
- Business Insider named us an “enterprise startup to bet your career on”
- Forbes’ Cloud 100 recognized us as one of the top 100 private cloud companies in the world
- Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America
- Quartz ranked us the #1 best company for remote workers
The Manager of Customer Success for Growth will be leading one of the most strategic parts of Workato’s global business. This leader will develop experiences to drive customer success and retention, leveraging the most effective and efficient tools and processes to provide world-class experiences to one of our largest sets of customers. This leader will be responsible for architecting the engagement journey for existing Growth customers. The innovations incubated in this business unit will be leveraged by the entire organization to provide the most engaging and customer centric experience for our customers.
ResponsibilitiesFully own customer outcomes for Workato’s Growth customers, including value realization and retention
Deliver an end-to-end customer journey and experience for Workato’s Growth customers, driving product consumption and the value customers get from Workato’s platform
Ensure broad adoption of the best digital experiences across the entire portfolio of Workato customers
Closely partner with all cross-functional teams, especially with Marketing and Product, to create a seamless and rich customer experience
Forecast customer health and churn in accordance with Workato best practices, both in terms of accuracy and timeliness, and develop programs to improve customer retention
Leveraging data to measure the effectiveness of programs and identify strategic opportunities for improvement
Implement an engagement strategy that ensures all Growth customers are proactively engaged, adopting Workato in a manner that leads to improved customer retention and expansion
Build and manage a high-performing Customer Success team, including facilitation of the recruitment process, and fostering a results-driven culture of collaboration and creativity
Experience leading customer success teams or equivalent (Customer Success Managers, Account Management, Customer Marketing, Demand Gen, Customer Experience)
Experience owning retention metrics
Strong verbal and written skills with a strong ability to articulate and communicate strategies and plans
Excellent partnership and influencing skills. Demonstrated success working cross-functionally with other departments to get things done.
Strong business acumen and a focus on the whole business
Growth mindset, positive attitude, empathetic, and high energy
Ownership-first mentality, leaning into challenging goals with an excitement that motivates the team
2+ years of people-management/team-lead experience preferred
Experience implementing AI in the customer success space
Experience working on or with SaaS product-led-growth teams
Consulting background
Experience in B2B SaaS
- Must be comfortable working primarily in US business hours.
(REQ ID: 2987)
Skills Required
- Experience leading customer success teams or equivalent experience in customer success management, account management, customer marketing, demand generation, or customer experience
- Experience owning retention metrics
- Strong verbal and written communication skills, including the ability to articulate strategies and plans
- Excellent partnership and influencing skills, with demonstrated cross-functional collaboration
- Strong business acumen and focus on the whole business
- Growth mindset, positive attitude, empathy, high energy, and ownership-first mentality
- At least 2 years of people-management or team-lead experience
- Experience implementing AI in customer success
- Experience working with SaaS product-led-growth teams
- Consulting background
- Experience in B2B SaaS
- Comfort working primarily in US business hours
Workato Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Workato and has not been reviewed or approved by Workato.
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Healthcare Strength — Health insurance is highlighted as robust, with comprehensive medical, dental, vision, and mental health/EAP support. Employer materials and public benefit listings position healthcare as a standout element of the package.
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Leave & Time Off Breadth — Time off is portrayed as generous, featuring unlimited or flexible PTO in some regions and monthly global days off in addition to holidays. These programs signal a recharge-friendly approach to work-life balance.
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Parental & Family Support — Parental leave is consistently described as strong, with supportive maternity and paternity programs. Family support appears alongside core benefits such as health coverage and equity.
Workato Insights
What We Do
The leader in enterprise automation, Workato helps organizations work faster and smarter without compromising security and governance. Built for Business and IT users, Workato is trusted by over 7,000 of the world's top brands like Gitlab, Toast, Broadcom, Intuit, Autodesk, and HubSpot. Leaders use Workato to automate key processes like Order to Cash, Speed to Lead, HR Onboarding and Offboarding and more.
Why Work With Us
Here at Workato, we are a team moved by innovation — a passion to create the best possible way and the drive to continue to make it better. We also believe in the power of our team, knowing that we only succeed if we all succeed together. Our team uses seven operating principles to help us make better decisions, work as a team, and have fun.
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