Life changing therapies. Global impact. Bridge to thousands of biopharma companies and their patients.
We are PCI.
Our investment is in People who make an impact, drive progress and create a better tomorrow. Our strategy includes building teams across our global network to pioneer and shape the future of PCI.
Job description
Plans, directs, and coordinates activities of a designated Customer Focused Team to ensure that goals and objectives of the team are accomplished within prescribed time frames and in budget.
Select, supervise, empower, coach, develop and retain a team of qualified individuals while partnering with Quality to ensure that we deliver a quality product, on time. Drives project success through active leadership to provide PCI a competitive advantage in long-term customer management.
Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The essential duties and responsibilities include the following but other duties may be assigned.
Key Responsibilities:
- Select, supervise, empower, coach, develop and retain a team of qualified individuals through effective employee development, performance management, succession planning and recognition.
- Ensure the appropriate team structure is in place by performing workload analysis to manage headcount and to ensure we deliver on customer and business commitments.
- Establish business unit and individual goals and objectives in alignment with site goals and customer requirements.
- Ensure business unit financial performance goals are met. Manage expenses to meet approved budget while achieving departmental commitments and project objectives.
- Ensure strong alignment and coordination with other business units and functional groups.
- Collaborate on best practices with other Business Unit Managers and leadership.
- Facilitate the daily team performance meeting to ensure goals and objectives are met and to build a culture of safety, quality, performance, customer service and continuous improvement.
- Manage the training and development of the team including cross training initiatives and onboarding of new employees to the team in conjunction with HR and Talent Development function.
- Manage the team performance metrics and the customer scorecard.
- Collaborate with the appropriate Commercial Project Manager to ensure seamless communication with the customer.
- Coordinate and facilitate the customer Quarterly Business Reviews.
- Knowledge of and adherence to all PCI, cGMP policies
- Performs other duties as assigned by Manager/Supervisor.
Knowledge / Skills & Experience
Required:
- Bachelor's Degree in a related field and/or minimum of 5 years related experience and/or training.
- 2-3 years in management role
- Intermediate Computer Skills: Ability to perform more complex computer tasks and has knowledge of various computer programs.
- Full Professional Proficiency: Ability to speak, read, and write fluently and accurately on all levels pertinent to professional needs.
- Very High Reasoning: Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Be able to interpret an extensive variety of technical instructions in math or a diagram form and deal with several abstract/concrete variables.
- Supervisory Responsibilities.
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Join us and be part of building the bridge between life changing therapies and patients. Let’s talk future
Equal Employment Opportunity (EEO) Statement:
PCI Pharma Services is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
At PCI, Equity and Inclusion are at the core of our company’s purpose: Together, delivering life-changing therapies. We are committed to cultivating an inclusive workplace by holding ourselves accountable to the highest standards of understanding, fairness, respect, and equal opportunity – at every level. We envision a PCI community where everyone can belong and grow, and we strive to bring this vision to reality by continuously and intentionally assessing our people practices, policies and programs, marketing approach, and workplace culture.
Skills Required
- Bachelor's degree in a related field and/or minimum of 5 years related experience and/or training
- 2-3 years in a management role
- Intermediate computer skills with knowledge of various computer programs
- Full professional proficiency in speaking, reading, and writing
- Very high reasoning ability to define problems, collect data, establish facts, and draw conclusions
- Ability to interpret extensive technical instructions in math or diagram form and manage abstract/concrete variables
- Supervisory responsibilities (select, supervise, coach, develop, retain team members)
- Knowledge of and adherence to PCI and cGMP policies
PCI Pharma Services Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about PCI Pharma Services and has not been reviewed or approved by PCI Pharma Services.
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Retirement Support — Feedback suggests the company provides a 401(k) with an employer match in the mid‑single‑digit range, with immediate vesting noted in certain cases. This is viewed as a solid component of the overall package.
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Leave & Time Off Breadth — PTO and paid holidays are commonly available, and some roles indicate vacation is accessible from early tenure. Availability of time off is frequently described as a positive element of the package.
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Affordable Benefits — Health insurance is sometimes described as reasonably priced depending on plan tier. Feedback suggests core medical, dental, and vision coverage is part of a standard offering.
PCI Pharma Services Insights
What We Do
PCI is a leading provider of integrated pharmaceutical development services to the global healthcare market. With facilities in North America and Europe, PCI supports pharmaceutical and biotech companies with products destined for more than 100 countries around the world. PCI provides services for each stage of the product lifecycle – from early Phase I through commercial launch and long-term supply – and partners with customers to provide key insight and expertise in enabling successful commercialization and bringing lifesaving medications to patients. For more information, go to www.pci.com.
