In our pursuit of excellence within our technology department here at Carnival UK, we're seeking individuals who bring a wealth of technical knowledge and expertise to our Manager, Commerce and Fulfilment Platform. At our core, we believe in the strength of a diverse and skilled team to drive our business forward. Your skills and qualifications are valuable to us.
Key Responsibilities
- Coordinate the day-to-day delivery of scalable, reliable and high-performing commerce platform capabilities that support P&O Cruises and Cunard.
- Deliver enhancements, integrations and technical improvements from the Commerce Platform roadmap, managing dependencies, milestones, risks and delivery updates.
- Work across Product, Data, Engineering and operational teams to support effective integration between the platform and downstream systems.
- Oversee external vendor delivery while supporting continuous improvements in platform stability, performance, technical debt and customer experience.
Position Requirements
Our ideal candidates are those who possess not only the technical skills required for the role but also a passion for technology and a keen eye for detail.
- Demonstrable experience supporting the delivery and continuous improvement of technology platforms within a complex organisation.
- Experience coordinating platform enhancements while balancing operational stability with roadmap delivery.
- Strong stakeholder and vendor management skills, with the ability to coordinate delivery across internal teams and external partners.
- A degree-level qualification in Information Technology, Business, Digital Technology or a related discipline, or equivalent relevant experience.
About You
You are someone who thrives in a collaborative environment yet can work with a high degree of accuracy and accountability. Your qualifications in technology are just the start; we're looking for a team member who is eager to learn, grow, and contribute to our collective success.
- A proactive problem-solver who can assess delivery risks, manage competing priorities and coordinate practical solutions.
- A collaborative communicator who builds trusted relationships and promotes transparency and shared ownership.
- A data-led decision-maker who balances guest value, cost, delivery risk and longer-term platform health.
- An adaptable professional with strong organisation, time management and continuous improvement skills.
Why Join Us?
Positioned within our internal structure from CUK15 (entry level) to CUK1 (Brand President), this role is classified as a CUK07, offered as a full-time position, on an Fixed Term Contract basis (start date 01.12.26 until 30.06.27), with hybrid working including up to two days from home. We offer a dynamic and inclusive workplace where your work makes a real impact.
Beyond salaries and benefits, here’s what we offer:
- Employee Discounted Cruising plus Friends and Family offers
- Annual bonus
- A friendly welcome with help settling in
- Regular office events including live entertainment, lifestyle events and charity partner fundraisers
- Extensive learning and development opportunities
- Minimum 25 days leave, bank holiday allowance and holiday trading scheme
- Employee-led networks
- Employee Assistance and Wellbeing programmes
- Recognition scheme with prizes and awards
- Contributory Defined Contribution Pension scheme
- Company paid private medical and dental insurance and health assessment
- In-house Occupational Health help and access to digital GP
- Life Assurance
- Parental and adoption leave
- Employee Shares Plan
- Electric Car and Cycle to Work schemes
- Onsite restaurant offering range of healthy cooked and grab and go meals
- Discounted retail and leisure via discounts portal
Application Note:
Given the opportunities we provide, we encourage prompt applications. We are committed to finding the right blend of talent and passion, and our recruitment process may close earlier than advertised for roles with high applicant volumes.
Don't miss this chance to leverage your qualifications in a role where you can truly shine. Apply today and let’s explore how your skills and ambitions align with our opportunities!
Recruitment Journey
For more information on your recruitment journey, please visit our Candidate Journey Map.
Any offer of employment for this role will be conditional upon the satisfactory completion of a Basic DBS check. A criminal record will not automatically bar you from employment; any information disclosed will be considered fairly and proportionately in light of the responsibilities of the role.
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Skills Required
- Experience supporting delivery and continuous improvement of technology platforms within a complex organisation
- Experience coordinating platform enhancements while balancing operational stability with roadmap delivery
- Strong stakeholder and vendor management skills
- Ability to coordinate delivery across internal teams and external partners
- Degree-level qualification in Information Technology, Business, Digital Technology or a related discipline, or equivalent relevant experience
- Strong organisation, time management and continuous improvement skills
What We Do
Holland America Group is a cruise operator serving brands including Princess Cruises, Holland America Line, Seabourn, and P&O Australia. Its flagship, Holland America Line, has been a leader in cruising for over 150 years, providing more than 500 annual sailings across seven continents. The group is committed to creating once-in-a-lifetime experiences through excellence in service and exploration of exotic destinations worldwide.
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