Manager of College Student Support

Job Description:

Under the broad supervision of the Director of Enrollment for EOSE (DE), the Manager of College Student Support (MCSS) manages and implements college student mentoring, managing processes for professional development career pathway training for young adults and educators, and critical data collection and analysis that informs and refines education, administration and systems practices and processes. The MCSS, specializes in supporting first-generation college scholarship awardees, and educational planning, with oversight by the DE, working with students through to college graduation, developing holistic strategies, providing services and resources for academic success, including regular meetings with scholars and students. These responsibilities include but are not limited to advising college students through check-ins, academics, social/emotional learning, crisis management and equity awareness as first gen young adults and overseeing the mentor program for the college students that supports high school students with an ever-expanding portfolio of students to in-depth weekly communications with each City Music college students that can range in numbers of 75 – 100 each fall and spring semester. This work includes the continued refinement of systems management for academic planning for city music college student success—an expectation of the program's mission and donor compliance.
This post manages, refines and sustains systems for tracking college enrollment of City Music scholars and students, dual enrollment, and all college scholars and teachers enrolled in professional programs. The MCSS conducts research through data collection and analysis for accountability to include reports and presentation of research findings. The MCSS collects and manages data and databases, and develops the data and results into a format easily representable to other employees, investors, and researchers. With oversight from the AD, the MCSS refines and implements new data strategy, tracking network numbers, the impact of education on youth [primarily first gen], first gen college student numbers and scholarship, analyzing all these together coupled with qualitative data for leadership to craft the City Music story both quantitatively and qualitatively.
The MCSS manages and implements youth services as pertains to regular communications with City Music Network sites throughout the BIPOC recruitment and support, nomination, audition and college enrollment cycles, transitioning high school students to college. The MCSS supports efforts of the DE responding to direction on specific initiatives and contributes to the successful and collaborative work with the Assistant Dean for Education Outreach (AD), the City Music Program Operations Assistant Director, the City Music Academic Program Assistant Director for music, technology and the performing arts and the EOSE marketing team. The MCSS manages implementation processes professional development for the BCMN Summit and Reunion and for career development/advancement courses and workshops for students and teachers. The MCSS is also expected to be on-hand for all major City Music concerts and events. The MCSS works closely with Institutional Advancement, the offices of Scholarship and Student Employment, Berklee Office of the Registrar, Boston Conservatory, Student Financial Services, Office of Student Accounts, and others at advisement and guidance of the City Music Associate Dean for Education Outreach.

ESSENTIAL FUNCTIONS/PRIMARY DUTIES AND RESPONSIBILITIES: 

• Support the DE in collecting and assembling data for reports as it relates to program assessments, evaluation and data to support programming, network members, fundraising, donor investments and grant compliance.

• Conducts research, collects and manages data and databases, and develop the data and results into a format easily representable to other employees, investors, and other researchers.

• Manages the day-to-day data systems and tracking of Network enrollment and demographics, college student enrollment and academic information, and scholarships awarded

• Works on a regular basis with all City Music college scholars and students (approximately 75 students each year) to include meeting with them at semesters one, two, three, six or seven to monitor completion process, and advocacy within the college

• Forms and maintains working relationships with counterparts in departments that provide academic and/or financial guidance and resources for student achievement

• Oversee the operations of the city music college student mentoring program

• Works with the DE & AD to build programming operations and services for partnership educators, teachers, supporting the operational work of professional development webinars.

• Contribute to regular communications protocols with partnership communities throughout the nomination, audition and enrollment cycles.

• Onboards and transition high school students into college with the Senior Manager of Enrollment and Advising

• Advises and provides guidance for college students as a bridge between collegewide services and FERPA cleared care/support givers; maintain student records, and consult with the ADCC on recommendations for referrals to to further support student needs.

• Coordinates with and informs the DE of student social and emotional needs

• With the City Music team, support collaborative efforts between Network sites to build a stronger community of cohesiveness and shared learning experience, and schedule all site visits to Network members

• Participates in recruitment initiatives of students and teachers with attention to diversity and inclusion.

• Contributes to the collaborative work with the DE & AD in collecting data from the City Music Team on Boston-based programming for the annual pilot reports and donor investment reports, and program outcomes and impact.

• Expected to be on-hand for all major City Music concerts and events and staff and area meetings.

• Provide administrative and project management support as needed and/or assigned.

MINIMUM JOB QUALIFICATIONS: 

• Bachelor degree or equivalent required in the areas psychology, counseling, social work or student development with experience in business administration, information systems services, and/or management.

• Minimum of 3-5 years working in a professional office environment

• Experience in program evaluation and/or young adult educational advising a plus.

• An understanding of music and/or creative arts/performing arts

• Experience working with youth from multiple racial, ethnic, national origin and socioeconomic backgrounds; experience with “traumatized individuals resulting from the pandemic a plus”

• Demonstrated experience with data collection and reporting; excellent verbal and written communication skills with proficiency in writing, editing and proofreading; experience with relevant technologies. Bilingual a plus. Comfort with working in multiple modalities a plus.

• Exceptional organization, project management, intercultural and interpersonal skills.

KNOWLEDGE, SKILLS AND ABILITIES: 

• Must enjoy working for/with children, youth and families. Proven experience with excellence and best practices in customer service through in-person, verbal and written forms.

• Willingness to be out in the communities to meet with people in multifarious settings. Ability to plan and present at student orientation/registration and for City Music Network teachers and administrators seeking to learn/share best-practices; attend school college/career fairs; be available for some night and weekend activities as required.

• Sensitivity to the concerns and needs of diverse student populations is essential. Preference given to candidates with experience working with under-represented populations.

• Commitment to the educational development of students; and ability to relate effectively with students, community leaders, and other college departments and areas.

• Proactively engage and interact with the larger community in an articulate, cordial and professional manner.

• Ability to remain focused between basic office work and active involvement in City Music events.

• Familiarity with contemporary office systems technology, including database management, as well as basic web management and spreadsheet applications utilizing current Macintosh applications.

• Familiarity with today's music styles, leading musical figures, and the structure/organization of the music industry. Experience as a performing musician is a plus.

• Ability to prioritize multiple responsibilities effectively.

• Displays a positive, professional attitude at all times, with all City Music’s internal and external constituencies.

• Dress and decorum consistent with a professional office environment in multiple modalities.

SUPERVISORY RESPONSIBILITIES:

College work-study

WORK ENVIRONMENT: 

Founded in 1993, Berklee City Music is an education program that harnesses the energy of contemporary music to reach underserved 4th to 12th graders. Berklee College and Berklee City Music are mission driven, with passionate people work at a level of high quality, supportive and trusting, living by example the City Music Core Values, the college’s platform on Diversity and Inclusion, engaging in the college’s and program’s 2025 strategic vision. The EOSE area is very collaborative and driven and uses engages through the following tools: The Fifth Discipline Learning Organization, The Lean Start-Up, Gallup Strength Builder

This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.

Diversity, Equity, Inclusion & Equal Employment Opportunity at Berklee:

We support an inclusive workplace where everyone excels based on personal merit, qualifications, experience, ability, and job performance. Berklee affirms that inequality is detrimental to our faculty, staff, students, and the communities we serve. Our goal is to make lasting change through our actions. Berklee is committed to providing fair and equitable consideration of all employees and applicants without regard to race, color, religion, ancestry, age, national origin, place of birth, gender, sexual orientation, gender identity or expression, disability, genetic information, or status as a member of the armed forces or veteran of the armed forces, or any other category protected by federal, state, or local law.

As part of this commitment, Berklee will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Human Resources Team at [email protected] or call 617-747-2375.

Berklee is committed to increasing the diversity of our institution, community, and the curriculum. Candidates who can contribute to that goal are encouraged to apply and to identify their strengths in this area.

*Currently enrolled Berklee students are not permitted to apply for staff or faculty positions.*

Employee Type:Staff