About M&G India
We are M&G India, the strategic innovation and digital hub for M&G. Established in 2003, we have offices in Mumbai and Pune.
Our teams work closely with colleagues across the Group worldwide to drive transformation, build digital capability, and support sustainable growth. By leveraging technology, AI, automation, and process excellence, we bring new ways of thinking to improve outcomes for both customers and colleagues.
Grounded in a vibrant culture with strong foundations, we are central to how M&G is transforming as a business.
About M&G
Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions.
Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.
Through telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.
Act as the subject matter expert for Microsoft 365 collaboration services, including Exchange Online, Teams, SharePoint Online and Intune, providing specialist guidance and direction to technology teams and stakeholders.
Support identity and access management processes, ensuring mailbox provisioning, permissions, authentication and access models operate smoothly in partnership with the IDAM team.
Resolve complex service issues and coordinate incident response across internal teams and external partners to restore service quickly and effectively.
Deliver platform improvements and new features, contributing to change initiatives, technology upgrades and strategic transformation programmes.
Embed strong security and compliance controls, working with Security, Risk and Compliance teams to maintain safe and governed collaboration services.
Produce clear documentation and share knowledge across teams, helping build capability and strengthen operational maturity.
• Work collaboratively with colleagues across Architecture, Infrastructure, Security and Network to ensure aligned, end‑to‑end service delivery.
• Champion continuous improvement, driving simplification, optimisation and reduction of technical debt across the M365 environment.
Can act as a project manager from ideation process, influencing decisions to delivery and proactively look for opportunities and tools to improve the process.
Should be able to manage team of technical engineers and lead at all levels.
Should be able to clearly articulate business values to the senior stakeholders and should be able to challenge them.
Understand the risk and controls around the platforms.
Be able to appreciate truly Agile ways of working/development using tools like Jira/Confluence.
Collaborate with peers across various levels for experiential learnings.
Focus on scalability, resilience, security, quality and continuous rigour to reduce technical debt.
We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.
Skills Required
- Subject matter expertise in Microsoft 365 collaboration services including Exchange Online, Teams, SharePoint Online and Intune
- Experience supporting identity and access management processes and working with IDAM teams for mailbox provisioning, permissions and authentication
- Ability to resolve complex service issues and coordinate incident response across internal teams and external partners
- Experience delivering platform improvements, new features, upgrades and contributing to strategic transformation programmes
- Knowledge and implementation of security and compliance controls in collaboration platforms, working with Security, Risk and Compliance teams
- Strong documentation and knowledge-sharing skills to build capability and operational maturity
- Proven ability to work collaboratively with Architecture, Infrastructure, Security and Network teams for end-to-end service delivery
- Experience driving continuous improvement, simplification, optimisation and reduction of technical debt in M365 environments
- Project management capability from ideation to delivery, influencing decisions and delivering outcomes
- Experience managing and leading a team of technical engineers at multiple levels
- Ability to articulate business value to senior stakeholders and challenge where appropriate
- Understanding of risk and controls around collaboration platforms
- Familiarity with Agile ways of working and tools such as Jira and Confluence
- Focus on scalability, resilience, security, quality and continuous rigour
M&G Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about M&G and has not been reviewed or approved by M&G.
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Retirement Support — Pension support in the UK is presented as notably generous versus typical market norms and is positioned as a core part of total reward. Formal materials also highlight share plans and financial‑wellbeing tools alongside pension value.
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Leave & Time Off Breadth — Annual leave in the UK is described as substantially above statutory norms with the option to purchase additional days. Additional flexibility is referenced through policies such as “Time Off When You Need It.”
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Parental & Family Support — Parental policies (e.g., “Inspiring Families”) are characterized as extensive, including long fully paid leave and phased return‑to‑work support. External recognition is cited as reinforcing family support as a distinctive element of the package.
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What We Do
M&G plc is a leading international savings and investments business, managing money for around 4.6 million individual clients and more than 900 institutional clients in 38 offices worldwide. As at 31 December 2023, we had £343.5 billion of assets under management and administration. Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, M&G plc has a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions. Our three distinct operating segments, Asset Management, Life and Wealth, work together to provide access to balanced, long-term investment and savings solutions.
