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The Role
Lead and manage a team of analysts across shifts to meet SLAs and KPIs, drive process improvements and training, handle merchant escalations and incident response, coordinate with product and compliance, and conduct coaching and performance appraisals.
Summary Generated by Built In
· Lead a team of Analysts and
Senior Analysts across shifts.
· Set targets, monitor KPIs, and ensure SLA adherence.
· Drive process improvements and training initiatives.
· Handle merchant escalations and critical incident responses.
· Interface with product and compliance teams for issue resolution.
· Conduct regular 1-on-1s, appraisals, and coaching.
· Set targets, monitor KPIs, and ensure SLA adherence.
· Drive process improvements and training initiatives.
· Handle merchant escalations and critical incident responses.
· Interface with product and compliance teams for issue resolution.
· Conduct regular 1-on-1s, appraisals, and coaching.
Requirements
· Bachelor’s degree; preference for Finance, Business, or
Tech domains.
· 6+ years of customer support experience, with 2+ years in leadership.
· Expertise in U.S. fintech or banking domain preferred.
· Proficiency in reporting tools and workforce management.
· Strong decision-making, communication, and leadership skills.
· 6+ years of customer support experience, with 2+ years in leadership.
· Expertise in U.S. fintech or banking domain preferred.
· Proficiency in reporting tools and workforce management.
· Strong decision-making, communication, and leadership skills.
This position requires a 6-day work schedule. Monday to Friday will be Work-From-Office (WFO), while Saturday or Sunday will be Work-From-Home (WFH). The 6th-day working will be compensated as per company guidelines.
Benefits
- 5 Days Working
- One Complimentary Meal per Day
- Internet Reimbursement
- Gym Reimbursement
- Group Medical Insurance
- Mental Health support benefits
- Relocation Assistance (if Applicable)
Skills Required
- Bachelor's degree
- 6+ years of customer support experience with 2+ years in leadership
- Proficiency in reporting tools and workforce management
- Strong decision-making, communication, and leadership skills
- Degree background in Finance, Business, or Tech
- Expertise in U.S. fintech or banking domain
Priority (prioritycommerce) Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Priority (prioritycommerce) and has not been reviewed or approved by Priority (prioritycommerce).
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Healthcare Strength — Core coverage includes medical, dental, and vision, with added mental‑health support via Lyra. Feedback suggests these elements create a solid baseline rather than a bare‑bones package.
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Retirement Support — A 401(k) with company match is part of the offering. Feedback suggests confirming match formula and vesting to understand the plan’s full value.
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Leave & Time Off Breadth — Time‑off policies include unlimited PTO after the first year in many roles. Feedback suggests this flexibility is valued even as usage norms can differ by team.
Priority (prioritycommerce) Insights
What's It Like to Work at Priority (prioritycommerce)?
Priority (prioritycommerce) Culture & Values
Priority (prioritycommerce) Career Growth & Development
What's the Work-Life Balance Like at Priority (prioritycommerce)?
Priority (prioritycommerce) Leadership & Management
Priority (prioritycommerce) Company Growth, Stability & Outlook
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The Company
What We Do
Priority is for leaders who want to challenge tradition and drive impact, no matter their title or industry. We combine payables, merchant services, and banking and treasury solutions into one unified commerce engine — so leaders are primed to accelerate cash flow and optimize working capital.
