Manager - Cloud Infrastructure

Explore the possibilities across our global house of brands.

Defined by inclusivity rather than exclusivity, Tapestry embraces the exploration of individuality and invests in helping you grow personally and professionally. Every individual in our global house has the opportunity to make an impact, learn and be part of our growing and unique story.

At Tapestry, we have the freedom to express ourselves and run with our best ideas across Coach and Kate Spade New York. We share a profound belief in both our individual and collective potential, and know that with hard work and dedication, anything is possible.

Key Responsibilities

• Lead the design and implementation of cloud infrastructure architecture, constructing high-availability, scalable, and cost-optimized cloud platform architecture cross Alibaba Cloud and AWS China.
• Design and implement a Landing Zone architecture to standardize the deployment enterprise cloud governance, permission models, network topology, logging, and monitoring systems per Tapestry global infrastructure compliance requirement. Drive adoption of the Well-Architected Framework (WA) in business systems to ensure architecture meets five key dimensions: performance, security, cost, operability, and reliability.
• As part of Global Cloud Center of Excellence (CCoE) that delivers architecture standards, service catalogs, automation templates, and training curricula; mentor teams and grow cloud-native capabilities through tech talks, CoP, and open-source contributions. Drive SRE (Site Reliability Engineering) practices by establishing SLI (Service Level Indicator), SLO (Service Level Objective), and SLA (Service Level Agreement) systems to enhance system availability and operations efficiency.
• Infrastructure as Code (IaC) - Lead the development and create reusable standard templates modules with Terraform, OpenTofu and CloudFormation with GitHub, GitLab and Bitbucket etc.
• Serverless Architecture / DevOps - Drive the adoption of cloud-native technology stacks, including Kubernetes, Service Mesh, microservices architecture, and event-driven architecture. Support the cloud migration serverless transformation of business systems, integrating Lambda, Function Computing and Serverless architecture for system refactoring. Optimize container images for security and performance, integrate container services with CI/CD pipelines, configure service discovery and load balancing for containers. Collaborate with DevOps teams to build pipelines to achieve versioned, automated deployment, and rapid rollback capabilities for infrastructure.
• Lead the design and implementation of cloud security architecture, including critical security controls such IAM, VPC, encryption strategies, and compliance auditing for information security compliance requirement.
• Formulate cloud cost optimization strategies by utilizing tools such as Cost Explorer, tagging policies, reserved instances, and spot instances to control resource costs. Participate in OKR alignment and architecture review meetings to ensure strong alignment of cloud architecture with business strategy and product roadmaps.
• Support cross-functional team collaboration involving product, development, operations, and security teams to ensure successful architectural implementation. Participate in technology selection and PoC experiments to evaluate the feasibility and compatibility of new tools and services within the cloud platform.
• Automation & Development – Develop Python script for cloud resource management, create automation workflows for routine operation tasks, implement custom resource providers for CloudFormation/Terraform/OpenTofu, Build monitoring & Alert solution with Cloud native services or 3rd party services
• Establish a cloud architecture documentation system and knowledge base to support team technical capability development and knowledge retention.
• Establish SOPs for cloud platform operations and an automated operations system to enhance system stability and fault response efficiency.
• AI/GenAI – Design and implement solution as using Alibaba Cloud AI services & large language model (LLM) for AI workload, configure the optimize AI for specific business use cases, evaluate and select appropriate foundation models based on performance requirements, implement guardrails to ensure responsible AI usage and compliance, with prompt engineering strategies for optimal model performance, Develop RAG (Retrieval Augmented Generation) architecture with Alibaba Cloud services.
• Data Management & Governance – Enforce enterprise data-classification, encryption, masking, retention, and destruction policies aligned with PCI-DSS, PIPL, and other retail-relevant regulations; Drive data-catalog, lineage, quality scorecards, and cost-chargeback mechanisms to make data ROI measurable. Support to build and operate enterprise data lakes / warehouses and MDM (Master Data Management) for customer, merchandise and supply-Chain domains.

Qualifications

• Proficient in spoken and written English & Mandarin for communication & collaboration with overseas technical team
• •Strong knowledge of cloud methodologies (IaaS, PaaS, SaaS, Hybrid), cost frameworks, automation and orchestration, business continuity and disaster recovery expertise. Establish best practices for hybrid/multi-cloud DR, auto-scaling, blue-green / canary releases per business requirement etc.
• •At least 7 years of experience in cloud infrastructure architecture design and implementation with hands-on experience in Alibaba Cloud and AWS China. Experience in Serverless architecture design and implementation using platforms such as AWS Lambda Alibaba Cloud Function Computing.
• At least 5 years experience in Alibaba Cloud and AWS Landing Zone, WA project experience. Tencent experience is a plus.
• 5+ years project experience in retail industry (Fast retailing, Sports, Beauty, Accessible Luxury etc.) is preferred.
• End-to-end digital-transformation delivery across customer touchpoints, middle-platform, supply chain and finance in large retail groups is preferred.
• Hands-on experience with GDPR, PCI-DSS, MLPS 2.0, and data-cross-border assessments is preferred
• Proficiency in Terraform, OpenTofu, CloudFormation, Jenkins, Ansible, and cloud automation.
• Excellent problem-solving and collaboration skills, ability to work across development teams to create and implement solution architectures that meet business objectives while adhering to Tapestry standards and Infosec policies.
• Has aptitude to learn and understand new concepts and technologies to become an expert in the field, Team player and self-driven with a transformation mindset. Able to work across functionally diverse teams.
• Deep analytical, critical thinking and quantitative skills.
• Strong organizational and portfolio project management skills.
• Strong written, verbal, and interpersonal communication skills.
• Ability to operate successfully in a lean, agile, and fast-paced organization.
• IMPORTANT NOTES
• IT Organization is regionally structured in Asia and globally in North America

Our Competencies for All Employees
Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
 
Our Competencies for All People Managers
Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.    

Tapestry is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under the consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.
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