Job Description:
Responsibilities
- 24*7 Support of DXC production Cloud Offerings
- including operations, incidents, service requests and execution of changes
- Proactively and continuously improve the service through
- driving further automation
- fixing incident root causes
- suggesting more agile and effective ways of working
- Take full ownership of incoming actions and issues and drive them to resolution
- Work within a tight Cloud Operations multi-skilled team
- Using the skills you have now
- Consulting with other team members to extend your reach to get to success
- Sharing back what you’ve learned
- Handle some simple NSSR (Non Standard Service requests) logged by customers: provide proposal to customer and implement Work within a tight Cloud Operations multi-skilled team
- Ensure contractual SLAs are met
- Conform and adhere to change management process for customer environments.
- Leverage existing full/partial automation from other teams to expedite deployments
- Understand and contribute to processes and tools used by team
- Identify areas of operations quality deficit or automation opportunities
- Contribute relevant automation and operation artefacts back to DXC Cloud offerings
- Support POC deployments as required for client or automation development
Skills and Qualifications
• Strong experience in system administration and deploy the cloud solutions through Infrastructure as code.
• Strong knowledge in AWS administration, and support experience
• Strong knowledge in the services for not limited to
o AWS Security (IAM, Roles, Policies, etc.)
o S3, EC2, ECS, EBS, AMI
o VPC, Subnet, Route Table, Security Groups, NACL, VPG etc
o SSM, Patch Manager
o Elastic Load Balancing, Auto Scaling, WAF,
o CloudWatch, Cloudtrail, AWS Config
o CloudFormation Template
o AWS Costs and Pricing
o RDS setup and Configuration
• Experience in IPSec VPN between AWS and Customer Data Center.
• Experience in any vRouter, Proxy Server Configuration and Setup.
• Excellent Administration experience in any Operating Systems (Windows 2012 R2, RHEL 6/7)
• Understanding network protocols and services (DNS, HTTP(S), SSH, FTP, SMTP, DHCP, TCP,IP etc)
• Understanding in any Languages Python, Power shell, Bash, Node.JS, Javascript etc will be and advantage
• Understanding and Practicing the Security Best Practices.
• Excellent knowledge in ITSM Process.
Additional Preferred Qualifications
• Build and extend monitoring and dashboard solutions (Splunk etc) for internal and external clients.
• Experience in Configuration management tools (Ansible, Chef etc)
Qualifications: -
• Bachelor’s degree in Information Science / Information Technology, Computer Science, Engineering, or a related field.
• AWS Sysops Administrator Associate
• AWS Certified Solution Architect Professional
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.
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What We Do
DXC Technology is a Fortune 500 global IT services leader. Our more than 130,000 people in 70-plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission critical IT services across the Enterprise Technology Stack to drive business impact. DXC is an employer of choice with strong values, and fosters a culture of inclusion, belonging and corporate citizenship. We are DXC.
