Manager of Clinical Services

POSITION TITLE: 129 - Manager of Clinical Services

LOCATION: Clinical

REPORTS TO: Director of Provider Practices

REVISION DATE: 6/9/2026

QUALIFICATIONS:

• EDUCATION: Minimum high school diploma or equivalent required for all positions (may be allowed to sign a GED agreement to obtain within 6 months).
  • REQUIRED: anything required must be verified before hire
  • PREFERRED: 2-year degree preferred
• EXPERIENCE:
  • REQUIRED: 1-3 years of clinical experience
  • PREFERRED: 2+ years in a leadership or supervisory role
• OTHER REQUIREMENTS OR LICENSURE: Ability to manage multiple clinic operations simultaneously, excellent communication and problem-solving skills, strong leadership ability

JOB DESCRIPTION:

The job description reflects the general details considered necessary to fulfill the essential job functions and shall not be construed as all-inclusive of all work requirements inherent in this position. Other specific job-related knowledge and skills may be required. All employees subject to an annual performance evaluation based on the duties and responsibilities of this position.

PHYSICAL DEMANDS & WORKING ENVIRONMENT: Usual working space is a well-ventilated area. Requires standing, walking, turning, bending, stooping, and lifting. Clear speech to communicate effectively with customers (e.g. patients, families, and other team members). Fine and gross motor skills. Environment may be stressful at times, therefore ability to work under stressful conditions is necessary. Lifting up to 50 lbs may be required, anything over 50 lbs should be a team lift or with the use of a lifting aid.  Also subject to bloodborne pathogens at all times in patient care. May have occasional exposure to radiation during radiology procedures and to dangerous chemicals (cleaning and disinfecting agents).

COMPLIANCE AND REGULATORY EXPECTATIONS: All employees are expected to conduct themselves in a manner that upholds the highest standard of integrity, ethical behavior, and regulatory compliance. As a condition of employment, employees must adhere to:

· OCH Code of Conduct

· OCH Policies and Procedures

· Scope of Practice within License/Certification.

· HIPAA and HIPAA Security Confidentiality Standards

· Workplace Safety

· Mandatory Training

· Annual Compliance Education

ESSENTIAL JOB FUNCTIONS & KEY RESPONSIBILITIES:

• Direct day-to-day clinical operations
• Ensure adequate staffing, scheduling, and workflow efficiency
• Collaborate with team leads and providers to maintain smooth operations
• Address operational issues impacting patient flow and care delivery
• Monitor performance, provide coaching, and implement corrective actions as needed
• Support recruitment, onboarding, and retention of clinical staff
• Promote accountability and adherence to organization standards
• Ensure compliance with all regulatory, safety, and clinical practice standards
• Comply with audits, rounding, and tracers to monitor quality of care
• Support clinics during staffing shortages and high-volume periods
• Monitor productivity, staffing ratios, and clinical efficiency
• Assist in budget and cost saving strategies
• Support revenue cycle processes related to clinical services
• Track KPI’s operational metrics
• Partner with executive leadership and providers on service line growth
• Support implementation of new programs, workflows, and initiatives
• Ensure clinical operations align with organizational goals and priorities
• Promote high-quality patient centered care
• Address service recovery issues and patient complaints
• Ensure efficient and positive patient interactions
• Attend organizational meetings as requested
• Conduct staff meetings to address challenges and/or present any results of objectives, volumes, quality, and organizational changes
• Prepare and present staff evaluations
• All other duties as assigned

QUALIFICATIONS:

• EDUCATION: Minimum high school diploma or equivalent required for all positions (may be allowed to sign a GED agreement to obtain within 6 months).
  • REQUIRED: anything required must be verified before hire
  • PREFERRED: 2-year degree preferred
• EXPERIENCE:
  • REQUIRED: 1-3 years of clinical experience
  • PREFERRED: 2+ years in a leadership or supervisory role
• OTHER REQUIREMENTS OR LICENSURE: Ability to manage multiple clinic operations simultaneously, excellent communication and problem-solving skills, strong leadership ability