Manager, Clinical Education & Provider Engagement

The Manager of Clinical Education & Provider Engagement creates impactful clinical education experiences for front-line clinicians that support their ability to care for patients and thrive in a value-based care model.  The role includes owning all parts of delivering provider education with a focus on the end-user experience and engagement.  Partnering with clinical leadership, the Manager supports the end-to-end process, including onboarding clinical educators, setting up national webinars, supporting live education conferences, maintaining and continually improving education infrastructure (e.g., the learning management system or LMS), and ensuring providers receive appropriate CME credit.  With a focus on best-in-class user experience, the Manager actively engages with the provider network to drive awareness, adoption, and sustained participation in educational offerings. Partners closely with practices to understand barriers to participation and supports provider engagement strategies to ensure education is accessible, relevant, and impactful. In addition, the manager supports training on clinical initiatives by ensuring internal and external teams can easily access the materials needed.

Essential Job Functions:

Provider Education & Learning Management

• Own and manage provider education infrastructure, including LMS administration, governance, and optimization
• Actively engage with providers and practice leaders to drive awareness, adoption, and sustained engagement with LMS-based education.
• Partner with practices to identify barriers to participation and inform engagement strategies.
• Oversee LMS operations such as course setup, user access, reporting, and system maintenance
• Plan, coordinate, and execute national provider webinars aligned with network performance priorities
• Serve as organizational owner for CME accreditation, including application submission, documentation, and compliance oversight
• Manage CME issuance and tracking processes to ensure accurate reporting and regulatory adherence

Network Performance Program Enablement & Clinical Pathway Support

• Support rollout and adoption of network performance programs by translating priorities into provider-facing education and learning assets
• Assist with development, coordination, and dissemination of education supporting clinical pathway implementation
• Partner with Network Performance leadership to align education timing and content with program milestones
• Support consistent execution of network performance initiatives through standardized education, documentation, and communication

Cross-Functional Coordination & Vendor Management

• Act as a cross-functional coordinator across Network Performance, Clinical, Operations, Finance, and external partners
• Manage LMS and education-related vendors (e.g., Cypher), including contract coordination, invoicing, and performance tracking
• Manage onboarding of clinical education contractors, ensuring timely onboarding, accurate compensation, and smooth coordination
• Coordinate engagement with Clinical Advisory Councils to support provider education alignment and feedback loops
• Maintain documentation, workflows, and training materials to support scalable execution

Program Coordination, Reporting & Knowledge Management

• Track education participation, completion, and CME-related metrics to support reporting and continuous improvement
• Compile and validate education and program-related data for internal reporting and leadership updates
• Contribute to centralized knowledge hubs and best-practice repositories for provider ducation and enablement
• Capture and share learnings from education programs and network performance initiatives
• Deepen direct relationships with providers and practice leaders to strengthen engagement with education offerings
•  Leverage provider relationships to increase participation and gather meaningful feedback
• Evaluate how provider education and clinical pathway launches impact performance outcomes and ROI
• Refine education strategies based on real-world adoption, effectiveness, and value

Required Qualifications:

Minimum Experience

• 2+ years in adult learning and education design and administration; healthcare, CME, value-based care or clinical programs experience strongly preferred

Education/Licensure:

• Bachelor’s degree required; advanced degree in healthcare administration, business or related field preferred

Skills and Abilities:

• Strong organizational and process-management skills
• Proficiency in data collection, validation and reporting
• Ability to interpret performance metrics and summarize trends
• Proactively identifies opportunities to streamline processes or improve outcomes Focus on end-user experience and continually improving offerings to meet user needs
• Capable of managing multiple workstreams and deadlines effectively
• Language & Communication Skills: Strong communication skills in both written and verbal to work with multiple internal and external clients in a fast-paced environment.  Ability to create professional, executive communications with Microsoft PowerPoint and Word preferred.
• Mathematical Skills: Ability to work with mathematical concepts such as probability and statistical inference. Ability to work with mathematical concepts such as probability, metric inter-relationships, and statistical inference.
• Reasoning Ability: Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems. 
• Computer Skills: Ability to create and maintain documents using Microsoft Office (Word, Excel, Outlook, PowerPoint.)  Ability to work with data platforms or dashboards for performance reporting.

Salary range shown is a guideline. Individual compensation packages can vary based on factors unique to each candidate, such as skill set, experience, and qualifications.