Manager Clinic Operations

Work Schedule

Environmental Conditions

Job Description

Summarized Purpose:  Supervises the activities of several clinical departments and manages their continued training and development.  Assures the proper conduct of research studies by overseeing the safety, scheduling and operational aspects of the clinic.  Collaborates with executive leaders, business development and across various departments to develop and execute appropriate study scheduling plans.
 

Essential Functions and Other Job Information:

• Plans and coordinates general activites within their respective departments. Works with Team Leaders in activities related to the clinical teams.

• Analyzes and evaluates the ongoing efforts of each department, including adequacy/quality within the clinic.

• Liaises with medical director during feasibility process to ensure all volunteer safety requirements are accounted for during the scheduling process.

• Manages internal and external communication and evaluates information vital to bed space to increase probability of study award and to meet client deliverables.

• Oversees the training and development of staff activities and directs work flow to ensure maximum efficacy of complex processes. Works with management to offer training to clinical team members for an overall awareness of study placement.

• Manages staff, which may include interviewing and selection, job description preparation, professional development, goal setting, performance management, coaching and mentoring, employee counseling, and separations. Approves courses of action on salary administration, hiring, corrective action, and terminations. Reviews and approves time records, expense reports, requests for

leave, and overtime.
 

Policy & Strategy: Interprets and administers policies, processes, and procedures that may affect

sections and subordinate work units.   Requires full knowledge of own area of functional responsibility.

Qualifications: 

Education and Experience:  Bachelor's degree or equivalent and relevant formal academic / vocational qualification.  Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 5+ years).

1+ year of leadership responsibility

 
In some cases an equivalency, consisting of a combination of appropriate education, training

and/or directly related experience, will be considered sufficient for an individual to meet the

requirements of the role.  
 

Knowledge, Skills and Abilities:

• Expert knowledge of relevant regulations, eg ICH/GCP, FDA guidelines, etc

• Strong organizational skills

• Performance management abilities

• Excellent judgment and decision making skills

• Effective oral and written communication skills

• Strong interpersonal skills and problem solving ability

• Time management skills

• Attention to detail

• Good computer skills including Microsoft Office

• Ability to motivate and integrate teams and teach/mentor team members
 

Management Role: Manages experienced professionals and / or subordinate management who exercise latitude and independence in their assignments. Often heads one or more sections or a small department.
 

Working Conditions and Environment:

• Work is performed in an office and/or a clinical environment with exposure to electrical office

equipment.

• Exposure to biological fluids with potential exposure to infectious organisms.

• Occasional drives to site locations, frequent domestic travel and rare international travel.

• Personal protective equipment required such as protective eyewear, garments and gloves. 

• Exposure to fluctuating and/or extreme temperatures on rare occasions.

Physical Requirements: 

• Frequently vertical and /or stationary for 6-8 hours per day.  

• Repetitive hand movement of both hands with the ability to make fast, simple, repeated movements

of the fingers, hands, and wrists.  

• Frequent mobility required.

• Frequent bending  and twisting of  upper body and neck.  

• Light to moderate lifting and carrying (or otherwise moves) objects including luggage and laptop

computer with a maximum lift of 15-20 lbs.

• Ability to access and use a variety of computer software developed both in-house and off-the-shelf.

• Ability to communicate moderately complex information and ideas so others will understand; with the ability to listen to and understand information and ideas presented through spoken words and

sentences.

• Frequently interacts with others, relates sensitive information to diverse groups. 

• Ability to apply basic principles to solve conceptual issues.

• Performs a wide range of variable tasks as dictated by variable demands and changing conditions

with little predictability as to the occurrence.  Ability to perform under stress.  Ability to multi-task. 

• Regular and consistent attendance.