JOB DESCRIPTION:
Manager, Client Success
Working at Abbott
At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to:
Career development with an international company where you can grow the career you dream of.
Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
An excellent retirement savings plan with a high employer contribution.
Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.
A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.
The Opportunity
This position works out of our Kansas City, MO or Richmond, VA location in the Toxicology business. Abbott Rapid Diagnostics is part of Abbott’s Diagnostics family of businesses, bringing together exceptional teams of experts and industry leading technologies to support diagnostic testing which provides important information for the treatment and management of diseases and other conditions.
For our Strategic Clients, the Manager, Client Success plays an integral role in identifying, building and sustaining eScreen’s visibility and value among client contacts (typically Directors and Vice Presidents of Sales, HR, Safety, etc.). The Manager, Client Success personifies the professionalism, thought leadership and values that represent eScreen’s leadership in the industry.
In addition to these client-facing activities, the Manager, Client Success coaches Client Success Managers to avoid the risks of client defection by offering experienced views in consultative selling, program management strategies and other valuable skills that enhance the value of our client Success organization and the overall value of eScreen products and services to our clients. This job description will be reviewed periodically and is subject to change by management.
What You’ll Work On
Build and mentor a team of high-performing client success managers.
Work closely with sales and consulting teams to align and deliver favorable client outcomes.
Define and report service analytics to measure against goals.
Responsible for service issue escalations and act as point of contact both in and out of standard working hours.
Act as SME and advise various internal and external partners and sales teams.
Work in a consultative fashion with other leaders in the business as an advisor that may improve their efficiency and effectiveness.
Provide leadership to direct reports in a fashion that supports the company’s culture, mission and values.
Communicate client program status to executives, management, staff, partners, customers, and stakeholders.
Mentor other client success management team members to develop more robust skills.
Work on issues where analysis of situations or data requires an in-depth knowledge of organizational objectives and existing business processes.
Implement strategic policies when selecting methods, techniques, and evaluation criteria for obtaining results.
Establish and ensure adherence to schedules, work plans, and performance requirements.
Regularly interacts with senior management or executive levels on matters concerning several functional areas, and/or customers.
Requires the ability to change the thinking of, or gain acceptance from, others in sensitive situations, without damage to the relationship.
Design plans, set milestones, and oversee implementation and follow through of team projects.
Leverage influence skills to work effectively within the team and across departments to obtain input, move groups to consensus, and build buy-in.
Establish and maintain relationships with industry influencers and key strategic partners.
Engage with C-level executives and decision makers in a variety of formal and informal settings.
Required Qualifications
Four-year degree from accredited college or university with concentration in Business or Marketing preferred.
Previous experience in program management, implementation and/or account management.
Experience with corporate culture along with an excellent customer service mentality.
Preferred Qualifications
Proficiency in Excel, Word and Outlook (essential)
Strong technical aptitude
Strong verbal and written communication skills
Keen business acumen and proven management skills based on previous experience
Exceptional time management skills and ability to self-motivate
Ability to interface with other departments to execute needed deliverables for clients
Experience owning and building high-performing teams
Track record of goal achievement
Demonstrated ability to set direction and manage complex teams, projects, and processes
Must be able to travel as needed (30% travel)
Apply Now
Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: https://abbottbenefits.com/
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
Connect with us at abbott.com, on LinkedIn at https://www.linkedin.com/company/abbott-/, and on Facebook at https://www.facebook.com/AbbottCareers.
The base pay for this position is
$97,300.00 – $194,700.00In specific locations, the pay range may vary from the range posted.
JOB FAMILY:Sales Force
DIVISION:TOX ARDx Toxicology
LOCATION:United States > Kansas City : 8140 Ward Parkway
ADDITIONAL LOCATIONS:
WORK SHIFT:Standard
TRAVEL:Yes, 25 % of the Time
MEDICAL SURVEILLANCE:Not Applicable
SIGNIFICANT WORK ACTIVITIES:Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day), Keyboard use (greater or equal to 50% of the workday), Work requiring repeated bending, stooping, squatting or kneeling
Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.
EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf
EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf
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What We Do
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 109,000 colleagues serve people in more than 160 countries.
