Manager, Client Success

One Legal, a division of InfoTrack, is a one-stop online solution for legal professionals to file court documents in every California court, manage service of process nationwide, and more. A leader in innovative technology solutions for legal professionals for more than 30 years, One Legal continues to be among the most respected in the industry.

As a highly ambitious company, we know that our people are critical to our success. That's why we're passionate about fostering a high-performance culture built on professional development, open communication, and transparent leadership. If you're dedicated, and eager to help build a market-leading solution that makes a difference in the lives of our clients, we'd love for you to join us.

About the role

As the Manager of the Client Success team at One Legal, you will lead a dedicated group committed to ensuring our solutions meet client needs, boost efficiency, and set them up for long-term success. Your primary responsibility will be driving revenue growth by guiding your team to retain, expand, and diversify the value we offer to clients. This role is critical to our company’s growth and calls for a resourceful, relationship-driven leader.

In addition you’ll actively work with your team to collect feedback and collaborate with the product team to drive continuous improvements. You’ll also work closely with the Sales Manager and other key departments to ensure efforts are aligned across the business.

This is a California-based position, with our head office located in San Francisco.

Responsibilities:

• Lead and mentor a team of Client Success Managers, focusing on performance and professional development.
• Ensure client needs shape business decisions, implementing practices that align with client expectations and business goals.
• Actively engage with clients, resolve issues, and foster loyalty through frequent outreach.
• Identify gaps in product usage and develop strategies to drive revenue growth.
• Hold your team accountable for meeting targets and key performance metrics.
• Collaborate with internal and external stakeholders to ensure clear communication.

• 3+ years managing teams.
• 6+ years in sales or account management, ideally selling software to professional services.
• Experience driving revenue growth and proven ability to exceed targets and manage a diverse client portfolio.
• Strong background in consultative sales and trust-based client relationships.

• Client-focused with a passion for excellence.
• Strong leadership, communication, and presentation skills.
• Experience with web technologies and selling SaaS solutions.
• Knowledge of civil litigation processes is a plus.
• Willingness to travel up to 15% for in-person meetings and events.

Compensation

The anticipated starting base pay range for this role is listed below. Base salary is not the only component of our competitive total rewards package - you may also be eligible for bonus, commissions, equity, and other benefits as described below. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications.

$115,000 - $130,000 base pay with a $45,000 bonus

We encourage you to apply from anywhere in the United States. Whether you choose to work in an office or remotely, we strive to ensure that you have the resources and training that you need to successfully collaborate and succeed. At InfoTrack, we’re committed to a workplace where everyone feels comfortable to do their best work and, yes, have fun! We also believe in a work/life balance that fulfills you while you’re here and supports you when you’re not. We built our benefits package to prove that we’re committed to you having everything you need.

Here is what we offer full-time employees

• 401(k) Match up to 5%
• Medical, Dental, & Vision Insurance- 85% of employee premiums are covered by InfoTrack, and 70% for your family premiums

• Employer-funded Short/Long-Term Disability, Life, and Accidental Death & Dismemberment (AD&D) Insurance
• 20 Days of Paid Time Off (PTO)
• 11 Paid Holidays
• “Be Me Time” off for mental health, re-charging, volunteering
• Matching Gift Program
• Monthly Internet Stipend for Remote Employees

Our Commitment

We believe that the key to our success is you. Your unique background, life experience, knowledge, self-expression, and talent make you uniquely you. Who you are, what you have experienced, and how you think inspires us to be innovative and bold.

InfoTrack is an equal opportunity employer. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. We welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, ancestry, sex, gender identity and expression, national origin, citizenship, marital status, age, languages spoken, veteran status, color, religion, disability, sexual orientation, and beliefs.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.