Manager, Client Services

The Manager, Client Services is responsible for managing global digital fulfillment of content driven by SPT Sales and Operations contractual deals and obligations. This position will liaise directly with both internal/external clients and partners ensuring contract and delivery requirements are met. This position will also oversee deal launches, on-going digital servicing including the management of various steps needed to prepare content such as video mastering, asset retrieval, localization, on-boarding, encoding, transcoding & delivery.

Responsibilities

 Day to Day Activities

Working closely with the Executive Director, facilitate the day-to-day activities and ensure that materials (video, audio, subtitles, closed caption files, etc.) are delivered by client’s request and contractual obligation.

Contract Fulfillment

Review and analyze contracts and/or client orders, to fulfill SPE obligations regarding distribution of materials.

Tracking and Reporting

Maintain all servicing activity on designated SPE tracking system for allocated territories to track status of client’s delivery.

Staff Development

Supervise coordinators and directly manage all servicing activity through direct reports for allocated territories.

3. Vendor Communication Activity

Conduct daily communication with third party vendors and DCS internal manufacturing departments.

4. Client Operations Special Initiatives

Support and participate in internal and external matrix teams involved in special initiatives and projects.

5. Research

Conduct current and library research as assigned.

Requirements

Work Experience: 3 to 5 years of Film and/or TV sales servicing experience and managing a team.

Education: BA/BS degree

Knowledge of:

• Material distribution and general sales servicing of product for the TV/PPV/VOD markets
• Video, audio and subtitle/cc elements (digital and physical)
• Digital delivery
• Rejection resolution
• Industry developments (clients, competitors, technology)

Skill In:

• General computer applications such as Xytech and Microsoft Office
• Excellent interpersonal skills and communication skills

Ability To:

• Make decisions with limited supervisor input
• Organize data from a variety of sources and communicate information clearly
• Identify clear priorities and meet department goals
• Crosstrain and collaborate with various groups
• Manage costs within budgetary constraints
• Be a versatile learner, open to change and the challenge of unfamiliar tasks

The anticipated base salary for this position is $92,000 to $97,000. This role may also qualify for annual incentive and/or comprehensive benefits. The actual base salary offered will depend on a variety of factors, including without limitation, the qualifications of the individual applicant for the position, years of relevant experience, level of education attained, certifications or other professional licenses held, and if applicable, the location of the position.

Sony Pictures Entertainment is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, age, sexual orientation, gender identity, or other protected characteristics.

SPE will consider qualified applicants with arrest or conviction records in accordance with applicable law.

Sony Pictures does not allow audio recording, video recording or use of AI note-taking tools during interviews. Please be aware these tools may be enabled as a default and can be difficult to disable once the interview has started, so we recommend you check your device and disable these tools prior to the start of your interview. If recording or the use of the tools occurs during the interview and cannot be promptly turned off or disabled, the interviewer may end the interview.

To request an accommodation for purposes of participating in the hiring process, you may contact us at [email protected].