Responsibilities
- Responsible for the management of their Team Leaders and the project managers under their supervision.
- Manage team workload and assignment flow to PMs, helping to find additional support when needed, offering available time when they have it, and helping to identify coverage as needed.
- Help manage client relationships for the team’s client accounts.
- Consistently meet client expectations for delivering market research data and services.
- Actively monitor and update the management team with key performance indicator data.
- Identify, seek, and provide world-class training for team members in a rapidly changing environment.
- Monitor and proactively communicate with internal and external clients regarding team milestones, hurdles, etc.
- Allocate manageable goals to employees based on team needs, interests, and development needs.
- Providing their staff leaders with timely, fair, and measured performance assessments and feedback to foster growth.
- Reward and recognize performance as appropriate.
- Communicate department and company strategy and direction regularly to teams so they can help drive success.
- Share knowledge and best practices within Client Services to develop team members and ensure Dynata Client Services is best in class.
- Contributing improvements to existing processes and proposing new process improvement ideas. Communicate with senior leadership on observed trends or other ongoing concerns facing the team that require higher-level involvement for resolution.
Experience
- At least 5 years of recent experience in quantitative online and digital market research experience, including competence in research and survey design, sampling, and consultation.
- At least 2 years of progressive management experience of complex market research operational functions in matrixed environments.
- 5+ years of experience in business environment.
- 5+ years project management experience.
Knowledge & Skill
- Has managerial knowledge of specific department or function.
- Has working knowledge of relevant industry issues.
- Has basic understanding of relationships that exist between all relevant groups within the company or related functions.
- Has basic supervisory knowledge and skills.
Skills Required
- 5 years of recent experience in quantitative online and digital market research
- 2 years of progressive management experience in market research
- 5+ years of experience in business environment
- 5+ years project management experience
Dynata Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Dynata and has not been reviewed or approved by Dynata.
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Leave & Time Off Breadth — Time off options such as paid holidays, sick time, PTO, and in some cases unlimited PTO are available, with PTO sometimes described as generous. Volunteer time and a “birthday day off” expand the time‑off menu beyond basics.
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Flexible Benefits — Flexible and remote work options are broadly offered across a global and hybrid footprint, including part‑time and work‑from‑home arrangements. This flexibility can make certain entry‑level or side‑income roles feel reasonable for the work involved.
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Wellbeing & Lifestyle Benefits — Perks such as commuter benefits, wellness resources, snacks, gym or cell‑phone reimbursements, and tuition reimbursement are part of the package. Employee resource groups and volunteer opportunities add lifestyle and community support.
Dynata Insights
What We Do
Dynata is the world’s largest first-party data platform for insights, activation and measurement. With a reach that encompasses over 62 million consumers and business professionals globally, and an extensive library of individual profile attributes collected through surveys, Dynata is the cornerstone for precise, trustworthy quality data. The company has built innovative data services and solutions around its robust first-party data offering to bring the voice of the customer to the entire marketing continuum – from strategy, innovation, and branding to advertising, measurement, and optimization. The Dynata data platform, an all-in-one solution for insights, activation and measurement, leverages our robust data, innovative technology and more than 40 years’ experience as a pioneer in consumer and B2B insights. Our vision for the Dynata data platform is to automate the entire marketing continuum, with capabilities to target audiences; uncover insights; connect data; activate, measure and optimize campaigns; and analyze, visualize, publish and share those insights to drive your business growth. We’ve helped more than 6,000 market research firms, brands, media and advertising agencies, publishers, and consulting and investment firms around the world and in every industry accelerate transformation, enable better decision-making, and deliver revenue growth.
