Manager, Client Services

Posted 12 Days Ago
Be an Early Applicant
Rankin Inlet, NU, CAN
In-Office
113K-128K Annually
Junior
Other
The Role
Manages Motor Vehicles Information Systems and vehicle registration and driver licensing services across Nunavut. Supervises staff and oversees private and public service agents, policies, procedures, financial planning, revenue accounting, budgets, expenditures, system changes, refunds, accountable assets, client information, and operational documentation. Ensures compliance with the Traffic Safety Act and related legislation while providing administrative and personnel support.
Summary Generated by Built In

Title: Manager, Client Services                                                                     Re-Advertisement
Department:  Community Services 
Community:  Rankin Inlet 
Requisition Number: 989
Type of Employment:  Indeterminate
Salary range: $113,146.00 to $128,412.00 per year,  37.5 hours/week
Northern Allowance: $18,887.00 per year
Housing:  Subsidized Staff Housing is not Available
Union Status: Excluded
Closing date: October 16, 2026 @ 11:59 p.m. central time

Responsibilities

This is a Highly Sensitive Position and a satisfactory Criminal Record Check, along with a clear Vulnerable Sector Check is required.

This employment opportunity is restricted to residents of Rankin Inlet only.

This position ensures the quality of MVIS Issuing services in all of Nunavut communities. The services impact a large percentage of the population; those requiring vehicle registrations, driver license or associated services. The Manager has input into the expenditure on funds related to the Motor Vehicles Division’s operations. 

Reporting to the Director of Motor Vehicles, this position is responsible for the Motor Vehicles Information Systems (MVIS); Supervises subordinate staff; effects and controls motor vehicle issuing services through private and public service agents; Drafts & implements policies, procedures and standards for the MVIS and it’s requirements under the Traffic Safety Act and associated legislation. In addition, the incumbent provides financial planning and management in revenue accounting and in capital and O&M expenditure accounting for the Motor Vehicles Division. This includes change requests to our systems vendor, preparation of budgets, cash flow projections, variance reports and financial proposals; Manages the delivery of driver licensing and motor vehicle registration; Provides financial planning and management, administrative support and personnel administration; Provides computerized system management; Disposes of accountable assets; Authorizes refunds from revenue in accordance with the Traffic Safety Act; Provides information to clients, agencies and researchers; Ensures signatures on legal and operational documents.

Qualifications

Typically, the above knowledge, skills and abilities would be attained through an undergraduate degree in Business Administration, Finance, Accounting or similar. 2 years of related accounting and finance experience that includes contract administration and interpreting policies and legislation and developing procedures; 1-year supervisory experience (supervising staff and/or leading a team). Class 5 driver’s license.

The Official Languages of Nunavut are Inuktut, English and French. Applicants may submit their resume in any of the official languages of Nunavut. Fluency in more than one of Nunavut’s official languages would be considered an asset. Knowledge of Inuit communities, culture, land,Inuit Qaujimajatuqangit, Inuktut and experience working in a northern cross-cultural environment are also considered assets. The completion of recognized professional accounting designation (CPA) is an asset. Post graduate diploma program in Management Studies is an asset.

Acceptable combinations of education and experience may be considered for this position. We encourage you to apply if you have equivalent years of education and/or experience equal to the education and experience requirements listed above.

An eligibility list may be created to fill future vacancies.

Skills Required

  • Undergraduate degree in Business Administration, Finance, Accounting, or a related field
  • Two years of related accounting and finance experience
  • Experience with contract administration, interpreting policies and legislation, and developing procedures
  • One year of supervisory experience supervising staff or leading a team
  • Valid Class 5 driver's license
  • Satisfactory Criminal Record Check and clear Vulnerable Sector Check
  • Fluency in more than one official language of Nunavut
  • Knowledge of Inuit communities, culture, land, Inuit Qaujimajatuqangit, Inuktut, and northern cross-cultural environments
  • Recognized professional accounting designation such as CPA
  • Postgraduate diploma in Management Studies
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The Company
6,600 Employees
Year Founded: 1999

What We Do

The Government of Nunavut is the territorial government responsible for administering Nunavut and delivering public programs and services across the region. Its departments cover community services, culture and heritage, education, environment, family services, finance, health, justice, transportation and infrastructure, among other functions. The government also supports economic development, emergency management, public safety, social supports and opportunities for Nunavummiut throughout the territory.

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