The Client Service Manager will be responsible for all aspects of day-to-day client management and operations while growing the client relationship and driving sales. Focusing on:
Revenue growth
Margin delivery
Client satisfaction and retention
Quality execution of programs
Expanding services /solutions utilized by client
Delivery of program specific training to District Managers and National Field Execution team
Development of field tools to collect meaningful field information for our clients
Analysis of impact of programs
Experience supporting consumer technology, consumer electronics, wearable technology or emerging technology brands strongly preferred.
Drive revenue growth with existing client and secure new opportunities – focus on increasing sales and growing margin by maximizing all revenue opportunities.
Identify and drive key initiatives that deliver mutually beneficial results for Mosaic and our clients.
Respond to and resolve issues in a timely way, balancing customer satisfaction, quality, and relevance.
Outline data reporting requirements, analyze business results, report on key insights.
Partner with the Mosaic field and internal operations leaders to develop the client strategic plan and communicate as necessary to accomplish client objectives.
Participate in or lead new business development activities as required.
Manage program communication to field management team and merchandisers.
Monitor and communicate to stakeholders any new product introductions, merchandising changes, training initiatives and special event needs from the client to the field team.
Seek out and share best practices.
Other duties as assigned.
Minimum Education Requirements:
- Bachelor's degree in business, marketing, or related fields
Experience Requirements:
Five or more years of account management or operation/management experience in a retail merchandising environment OR any similar combination of education & experience.
Excellent relationship building skills; proven success in relationship building and management.
Interact with all key client contacts to understand expectations, upcoming initiatives/product launches, and in-store execution needs.
Outstanding organizational skills, attention to detail, and prioritization of tasks.
Experience developing, tracking, and monitoring cross-functional processes (Requiring proficiency in Excel).
Anticipating client needs and developing solutions.
Experience in the general retail landscape.
Executing resets within multiple channels is ideal (drug, mass, or grocery) or various other projects within a retail environment.
Knowledge, Skill, and Ability Requirements:
Build relationships with all key stakeholders (e.g. Merchandising, Operations, HR, Finance, etc.)
Knowledge and ability to work with the finance contact to ensure all invoicing is accurate and timely.
Produce quality field execution.
Regularly connect with our clients and participate in quarterly business reviews and business planning meetings, as applicable.
manage client expectations and help to make all plans operational at the store level.
Great analytical skills – strong attention to detail.
Proficiency in Excel required.
Strong verbal communication and presentation skills.
Drive for results.
Persuasive selling and ability to influence skills.
Assertive, creative team player.
Sense of urgency required.
Physical Requirements:
- Sit for extended periods (typically 6+ hours per day).
- Use a computer, including keyboard and mouse, for prolonged periods.
- Lift and carry light items (e.g., files, office supplies, laptops, typically 20+ pounds).
- Reach, bend, or stoop occasionally to access files or office materials.
- Maintain focus and attention for long periods of desk-based work.
- Follow clear directions.
- Perform repetitive motions (e.g., typing, clicking) consistently throughout the day.
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Skills Required
- Bachelor's degree in business, marketing, or a related field
- Five or more years of account management or operations/management experience in a retail merchandising environment, or equivalent education and experience
- Experience developing, tracking, and monitoring cross-functional processes
- Proficiency in Microsoft Excel
- Experience in the general retail landscape
- Strong relationship-building and client management skills
- Strong organizational skills, attention to detail, and task prioritization
- Analytical skills and ability to report business insights
- Strong verbal communication and presentation skills
- Persuasive selling and influencing skills
- Experience executing resets across multiple retail channels or similar retail projects
- Experience supporting consumer technology, consumer electronics, wearable technology, or emerging technology brands
What We Do
Acosta Group fuses storied expertise, unmatched connectivity and advanced insight to accelerate brand growth – everywhere you sell. Our collective of the most trusted retail, marketing and foodservice agencies is reimagining how people connect with brands at every point in the consumer journey. Comprised of Acosta, ActionLink, CORE Foodservice, CROSSMARK, Mosaic, Premium Retail Services and Product Connections, Acosta Group understands and anticipates evolving consumer needs, fueling accelerated performance to connect tomorrow's commerce today. The collective delivers end-to-end solutions, including headquarter sales services, omnichannel retail solutions, assisted sales and training, integrated marketing, foodservice sales enablement and culinary solutions, and the most advanced data and insights.
