Ingram Content Group is one of the world's largest and most trusted distributors of physical and digital content. Thousands of publishers, retailers, and libraries worldwide use our products and services to realise the full business potential of books, regardless of format. Ingram Content Group has earned its lead position and reputation by offering excellent service and creating innovative, integrated solutions. Our customers have access to best-of-class digital, audio, print, print-on-demand, inventory management, wholesale and full-service distribution programs.
Become a part of an innovative team helping to revolutionise the way publishers make books available in an on-demand world and helping to revolutionise the way that publisher content reaches readers around the world!
Job DescriptionThis role works with the Director, IPS, to manage the day-to-day operations of the Client Relations team and manages the relationship with assigned subset of client publishers. The ideal candidate will have previous experience managing teams.
Essential Duties:
- Serves as liaison and advocate between assigned client publishers and the Ingram organisation including formal and informal communications, inventory planning and management, ICG activity relating to the publisher.
- Evaluates client expectations, Ingram’s ability to meet those expectations and forms strong interactions with all levels within the publisher.
- Provides guidance on publishing programme and individual titles.
- Interacts with IPS sales team on commercial outreach and sales projections on a regular basis.
- Partners with the IPS Sales teams to design and manage semi-annual sales conferences for client publishers and other client events.
- Manages the day-to-day activities of the IPS UK Client Relations Manager and Coordinator and, including on-going training, mentoring, and education to ensure their professional growth.
- Educates clients on ICG service offerings including Metadata and Marketing, Lightning Source, and digital sales, and best usage of these programmes tailored to client needs.
- Manages seasonal deadlines, cataloguing, client publicity update process, and maintenance of up-to-date business materials.
- Collaborates with the Manager, Client Relations and Marketing on brand marketing strategy
Qualifications
Knowledge, Skills and Abilities
- Ability to travel up to 15% of the time
- Advocacy skills
- Ability to build internal consensus
- Presentation skills
- Ability to work independently
- Critical Thinking skills
- Knowledge of the eBook market
- Prioritisation skills
- Personal Computing skills to include MS Word, Excel and Powerpoint
- Ability to be flexible/multi-task based on workflow demands
- Ability to speak, write and read the English language
- Ability to develop constructive and cooperative working relationships with others, and maintain them over time
- Ability to exercise effective judgment, sensitivity, creativity to changing needs and situations
- Ability to maintain consistent, punctual and regular attendance
- Ability to receive and give information in a courteous manner over the telephone, via electronic communication or in person
- Ability to engage in active listening with coworkers, management and clients/customers
- Attention to detail
- Knowledge of organisation, operating procedures and policies of the company
- Ability to apply new knowledge, technology and procedure to job responsibilities
- Ability to meet and maintain performance objectives (standards)
- Ability to maintain full time work schedule during normal company operating hours
Education and Experience
- Bachelor’s Degree
- 6 years of client management/relations experience and/or relevant publishing experience.
- 1 year of supervisory or project coordination experience
- Competitive salary
- Training Opportunities
- Free onsite parking
- Free Hot drinks
- Service Awards
Skills Required
- Bachelor's degree
- Six years of client management, client relations, and/or relevant publishing experience
- One year of supervisory or project coordination experience
- Ability to travel up to 15% of the time
- Knowledge of the eBook market
- Strong advocacy, presentation, critical thinking, prioritization, and communication skills
- Ability to build internal consensus and cooperative working relationships
- Ability to work independently and manage multiple workflow demands
- English language proficiency in speaking, writing, and reading
- Proficiency with Microsoft Word, Excel, and PowerPoint
- Attention to detail and ability to meet performance objectives
- Regular, punctual attendance and availability for a full-time schedule
Ingram Content Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Ingram Content Group and has not been reviewed or approved by Ingram Content Group.
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Fair & Transparent Compensation — Pay is considered decent or competitive for the area in several roles, especially in warehouse and entry-level positions. Feedback suggests overtime opportunities can reliably boost take-home pay.
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Healthcare Strength — Health coverage is often highlighted as solid, with some roles noting day-one eligibility. This stability is cited as a reason some employees remain, particularly in physically demanding warehouse roles.
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Retirement Support — A 401(k) with employer match is commonly referenced as part of the package. This element contributes to perceptions of a standard, dependable benefits offering.
Ingram Content Group Insights
What We Do
The world is reading. Ingram helps connect our world with the books they want—print and digital—when they need them, in the simplest ways. To better serve an increasingly connected global community of readers we are transforming the book industry for the better: through smart leadership, cutting-edge technology, and revolutionary innovations in the manufacture and distribution of books. Providing comprehensive services for publishers, retailers, libraries and educators, Ingram makes these services seamless and accessible through technology, innovation and creativity. With an expansive global network of offices and facilities, Ingram’s services include digital and physical book distribution, print on demand, and digital learning. Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, VitalSource Technologies LLC, Ingram Library Services LLC, and Tennessee Book Company LLC.
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