Manager, Client Engagement / Remote / US
ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development
**This role is based in New York, New Jersey, or Pennsylvania.**
Symphony Health, part of the ICON plc family, is a team of curious thinkers and intellectual problem solvers driving the healthcare data industry forward. We leverage our large, integrated healthcare data repository and our analytic expertise to build customized, agile data solutions which answer the questions our clients -- life science manufacturers, payers, and providers -- have today, as well as those they’ll have tomorrow. Together, we can help patients get the right drugs at the right times.
What will you do?
The Manager, Client Engagement is an organized, energetic, outgoing colleague who is responsible for supporting a specific group of Symphony’s clients by answering inquiries and providing training and other service activities for Symphony products and services.
In this highly visible role you will:
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Develop client relationship and understanding of client business and product installations to identify service needs, plans service delivery and drives use of proactive service and support mechanisms to reduce client downtime and support costs
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Act as a single point of client contact to coordinate resolution of service incidents and escalation of technical issues
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Provide exceptional customer service to maintain or increase customer satisfaction levels
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Collaborate with sales and delivery groups to determine value of support offerings to client and identify opportunities for expanded customer relationship
Key Areas:
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Client facing – client engagement
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Data analytical savvy
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Background in commercial operations within Pharma
What do you have?
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Experience in the Lifesciences/Pharma industry
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Experience in a client facing/ client management role in the Life Science/ Pharma industry
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Deep understanding how data can be used to define and positively impact business strategy
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Good project management skills
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Excellent attention to detail
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Strong Powerpoint and Excel skills, including Pivot Tables
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Currently reside in Pennsylvania, New Jersey, or New York
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Ability to travel, nationally, up to 25%
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Commercial Operations and Pharma Operations experience preferred
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What ICON can offer you:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.
In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.
Our benefits examples include:
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Various annual leave entitlements
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A range of health insurance offerings to suit you and your family’s needs.
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Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
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Global Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of over 80,000 independent specialised professionals who are there to support you and your family’s well-being.
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Life assurance
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Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidised travel passes, health assessments, among others.
Visit our careers site to read more about the benefits ICON offers.
ICON, including subsidiaries, is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here.
Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.
Are you a current ICON Employee? Please click here to apply
What We Do
Since our foundation in Dublin, Ireland in 1990, our mission has been to help our clients to accelerate the development of drugs and devices that save lives and improve quality of life. We do this by delivering best in class information, solutions and performance, with an unyielding focus on quality at all times.
We offer a full range of consulting, development and commercialisation services from a global network of offices in 53 countries. We focus our innovation on the factors that are critical to our clients – reducing time to market, reducing cost, and increasing quality – and our global team of experts has extensive experience in a broad range of therapeutic areas.
