Manager, Client Development - Strategy Execution

Make an impact at Goodwin, where we partner with our clients to practice law with integrity, ingenuity, agility and ambition. We are in the business of building authentic, long-term relationships with our clients, who are some of the world's most successful and innovative investors, entrepreneurs and disruptors in the life sciences, private equity, real estate, technology and financial industries, and where they converge. Our immersive understanding of these industries - combined with our expertise across high-stakes litigation and dispute resolution, world-class regulatory compliance and advisory services, and complex transactions - sets us apart. Our Global Operations Team - all business professionals of the firm - was named the "Best Business Team" by The American Lawyer.

We are seeking a versatile Client Development Manager to work closely with the Chief Client Development and Relationship Officer ("CCRO") and Client Development ("CD") Talent & Operations leader to conceptualize and execute strategic initiatives, facilitate decision making across different areas, and prepare executive-ready materials to ensure effective communication with senior stakeholders. The initiatives are aligned to firmwide priorities that strengthen client relationships, enable profitable growth, and drive brand differentiation, including an initial focus on designing and implementing a scaled client feedback program. In this role you will collaborate with Attorneys, Client Development, and Global Operations leaders to shape the initiative scope, approach, and drive at pace execution in a complex and ambiguous environment. It is an ideal role for a top-performer with consultative style, strategic mindset, exceptional storytelling skills, outcome-orientation, and a willingness to roll-up-their sleeves. You will be working with a client-focused, high-performing, super collaborative, and fun group. It is a fantastic opportunity to be part of multi-disciplinary teams and gain a broad knowledge of the firm's key functions.

What You'll Do:

• Collaborate with CCRO, CD Talent & Operations lead, and other senior leaders to:
• Outline and prioritize strategic initiatives, plans, with supporting business cases (as needed)
• Shape and drive alignment on the scope and approach for core strategic initiatives, including current state analysis, future state design, technology requirements, execution plans, and success measures.
• Lead the planning and execution of the in-scope initiatives, starting with Client Feedback. Oversee processes related to client visits with the Chair of the firm, including nominations, selections, and visit preparations, ensuring a seamless and impactful experience. In addition, build a plan to scale the overall client feedback program.
• Translate complex concepts into clear, engaging, and impactful narratives for Senior Executive consumption.
• Drive firmwide change management and adoption of new ideas, processes, and technology.
• Regularly interact with senior leaders and subject matter experts, with an opportunity to learn from colleagues all over the world.
• Build deep relationships to effectively bring together diverse multi-disciplinary teams from across the firm to deliver on the identified outcomes.
• Communicate complex concepts, anticipate potential objections, and influence others to drive consensus.

Who You Are:

• Professional services industry with minimum 5-7 years of experience
• Minimum BA, BS or equivalent
• Experience supporting senior executives with day-to-day operational and strategic priorities in a fast-paced environment.
• Demonstrated success in supporting the design and deployment of holistic programs (policy, people, process, technology, change management)
• Strong analytical, project ownership, and organizational skills; a strategic thinker who takes initiative and has a can-do attitude.
• Tech savvy with ability to articulate how it will drive value for the clients and incorporate it in future state design.
• Ability to draw relevant and actionable insights from qualitative and quantitative data.
• Excellent organizational skills; ability to manage activities and next steps across several client workstreams with a real line of sight to outcomes.
• Exceptional listening, storytelling, and oral/written communication capabilities for Executive-level stakeholders across different formats; with high attention to detail.
• Ability to build strong relationships at all levels and quickly establish trust.
• Exercise sound judgment in handling sensitive and confidential information; comfortable articulating where you need help.
• Flexibility and comfort with ambiguity in a highly matrixed setup; openness to new and innovative ideas and to change.
• Proactive, creative, self-starter.
• Power-user of core Microsoft suite (Word, Outlook, Excel, PowerPoint), comfortable with CRM system functionality, and stay abreast with new evolving technologies (including AI).

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Benefits and More

At Goodwin, you will discover your next career opportunity with a rewarding compensation package and comprehensive benefits, including:

• Flexible work arrangements and hybrid work schedule
• Health, dental, and vision insurance
• Life and disability insurance
• Retirement & Savings Plan
• Emergency back-up child and adult care
• Paid vacation, sick time off, and holidays
• Professional development and career advancement opportunities
• Employee recognition and reward programs
• Employee wellness and assistance programs
• Employee discounts and perks

Consistent with the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance an arrest and conviction record will not automatically disqualify a qualified applicant from consideration.

Consistent with the SF Fair Chance Ordinance, an arrest and conviction record will not automatically disqualify a qualified applicant from consideration.

Goodwin Procter LLP is an equal opportunity employer. This means that Goodwin Procter LLP considers applicants for employment, and makes employment decisions without unlawful discrimination on the basis of race, color, gender, gender identity or expression, age, religion, national origin, citizenship status, disability, medical condition, genetic information, marital status, sexual orientation, military or veteran status, or other legally protected status.

Please note: Various agencies of the United States government require employers to collect information on applicants and employees. The National Association of Law Placement (NALP) and certain clients request us to keep track of certain aggregate information regarding lawyers. EEO information requested on this application is for purposes of compliance with these recordkeeping and reporting requirements and to determine recruiting and employment patterns. Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment.

This position is eligible for overtime: No

Target Salary Range: Boston $112,400 - $168,700 | Los Angeles $112,400 - $168,700 | New York $119,200 - $178,800 | Philadelphia $105,700 - $158,500 | San Francisco $125,900 - $188,800 | Santa Monica $112,400 - $168,700 | Silicon Valley $125,900 - $188,800 | Washington DC $112,400 - $168,700