Manager, Client Advice & Management

Business Overview 

We believe in the power of media to reshape our industry and orchestrate a brand’s entire consumer experience, by balancing both what unites people and what makes them different. When brands unite people in culture, they build Fame, and when brands connect individuals to their unique journeys, they build customer Flow. Initiative builds Fame & Flow for brands like Nike, Amazon, Merck, and T-Mobile. Media responsibility is at the forefront of everything we do, whether it’s creating media plans that reflect the diversity of our communities, promote brand safety, and foster sustainability. Our agency celebrates diversity in an inclusive environment where all of our 6,000+ strong talent across 90+ markets feel seen, heard, and valued. Our vision is to create not only a better media company, but also a better media industry, and maybe even a better world.  

We make a promise to our people that we double down on seeing, celebrating & elevating all the things that make you, uniquely you. And just as we do for our brands and clients, we connect our people to the journeys that matter in building a meaningful career.  

There are four I’s in Initiative and these represent our core values and behaviors.  

• INDIVID[YOU]ALITY – you bring your genuine and unique self to and into the work, every day.  
• INSTINCT – you’re tuned in and armed with intelligence; you have a bias for action – shit happens when you’re around.  
• IMPACT! – you care deeply about the impact you have on our clients, their customers, our community, the media landscape and our world at large.  
• IMAGINATION – your ability to imagine and bring to life the ideas, solutions, and the future of Initiative, makes us THE create media agency in the world. 

The Manager, Client Advice & Management is responsible for managing multiple projects within the constraints of scope, quality, time, and cost to deliver specified requirements and meet customer satisfaction. Project work includes business analysis, requirements gathering, building use cases, status reporting, testing, and documentation. Projects may include building collaborative solutions such as intranets or extranets and will be either proprietary or via third party vendors. The Manager, Client Advice & Management will work closely with the dedicated search engine optimization (SEO) team at Kinesso, their clients, partners within other internal departments, and a variety of personnel across Mediabrands agencies.

• Assemble key players for the project team; motivate and manage the team; delegate responsibility and tasks; establish and update plans with actuals and forecasts, delivery to time and cost; report to respective stakeholders; conclude the work documentation upon completion
• Liaise extensively with sponsors, internal and external customers, colleagues and vendors
• Ensure all project requirements and objectives are properly documented and followed
• Identify stakeholders and verify the key success indicators as the basis for managing the projects
• Ensure timely activity, integration and productivity of technical support, and administer efficient use of resources to meet requirements
• Manage trade-offs among scope, quality, time, and cost
• Facilitate project risk reviews and mitigation, then escalate issues to executives as needed
• Document and track all changes in project parameters, prepare end of project reports, close all project documentation, and archive appropriate records
• Partner with stakeholders across internal teams to support resource management, new business, partnerships, and other SEO craft workstreams 

• Experience in a web development, creative, media, or IT environment 
• Experience with at least one project management methodology (e.g., lean, agile, waterfall)
• Strong communication skills, including the ability to articulate results and recommendations of analysis to a variety of audiences within the organization (e.g., laterally across peers and upward to senior management)
• Ability to develop solid professional relationships with clients, colleagues, and vendors
• Required PC proficiency and expertise with MS Office (Project, Word, Excel, PowerPoint) and a working knowledge of Asana, Basecamp, JIRA, Smartsheet, or a similar project management or issue tracker tool 

• 4+ years of relevant experience with at least 3 years in a project management role
• Goal-oriented and action-focused with strong time management, multi-tasking, project planning, delegation, and organizational skills
• Flexibility to plan, monitor, and deliver projects in a timely manner using cost effective methods
• Adaptability to shift priorities, demands, and tasks via analytical and problem-solving capabilities
• Knowledge of the general tenets of search engine optimization (SEO) is a plus 

We offer a Total Rewards package that includes medical and dental coverage, 401(k) plans, flex spending, life insurance, disability, employee discount program, employee stock purchase program and paid family benefits to support you and your family.

The salary range for this position is posted below.  Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position, market considerations, budgetary considerations, tenure and standing with the Company (applicable to current employees), as well as the employee’s/applicant’s skill set, level of experience, and qualifications.   

It is the policy to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, ethnicity, gender, age, religion, creed, national origin, sexual orientation, gender identity, marital status, citizenship, genetic information, veteran status, disability, or any other basis prohibited by applicable federal, state, or local law. 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 

The employer will make reasonable accommodations in compliance with the American with Disabilities Act of 1990. The job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and other job functions are subject to modification. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions.  

For applicants to jobs in the United States: In compliance with the current Americans with Disabilities Act and state and local laws, if you have a disability and would like to request an accommodation to apply for a position, please email [email protected].