Stanbic Bank Zimbabwe Limited - financial services organisation and an innovative player on the global stage.
Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Zimbabwe. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.
Job DescriptionTo supervise the day to day client services for a portfolio of clients, to ensure effective operational business performance and delivery of excellent client service against targets, quality and service standards.
QualificationsType of Qualification: Degree
Field of Study: Business Commerce
Experience Required
Service Management
Operations
1-2 years
1-2 years
Seasoned knowledge and / or exposure to complex banking products, services and channels (including Trade and Payments) as well as relevant sector experience with a deeper understanding of relevant industries
3-4 years
Advanced general client services and / or support capability with seasoned technical experience. Client relationship experience preferred . Experience resolving complex client services issues, with demonstrated ability to interact across multiple internal stakeholders.
Behavioural Competencies:
- Articulating Information
- Developing Strategies
- Directing People
- Embracing Change
- Interacting with People
- Inviting Feedback
- Making Decisions
- Resolving Conflict
- Showing Composure
- Team Working
- Understanding People
- Upholding Standards
Technical Competencies:
- Active Listening
- Client Servicing
- Continuous Improvement
- Data Analysis
- International Market Knowledge
- Product and Services Knowledge
- Query Resolution
- Root Cause Analysis
What We Do
As a brand with a legacy of 161 years in Africa, we have a deep understanding and belief in the boundless opportunities that this continent presents. Our vision extends beyond mere geography; it encompasses a profound recognition of the potential for growth that resonates within our people, customers, entrepreneurs, and all who share our unwavering commitment and passion for investing in Africa. With a presence in 20 countries across sub-Saharan Africa, we have cultivated a diverse community of the most skilled, innovative, and creative minds in the industry. Our purpose is to drive Africa's growth, acting as a catalyst for inclusive and sustainable economic development in the regions we serve. We strive to improve the lives of our fellow Africans by conducting business in an ethical and responsible manner. As a trusted partner, we consistently set higher standards and aspire to become better with each endeavour. We are more than just a banking institution; we are a driving force behind Africa's growth. Join us on this transformative journey. Together, we have the collective power to propel Africa into the future, making tangible progress for all who proudly call Africa home.
