Manager, Claims Operations

Location: Remote (US)

The Company   

Metropolis is an artificial intelligence company that uses computer vision technology to enable frictionless, checkout-free experiences in the real world. Today, we are reimagining parking to enable millions of consumers to just "drive in and drive out." We envision a future where people transact in the real world with speed, ease and convenience that is unparalleled, even online. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working and playing remarkable - giving us back our most valuable asset, time. 

The Role  

Metropolis is looking for a Manager, Claims Operations to lead and enhance the claims management processes within the organization. Below is an outline of the role, key responsibilities, required skills, and qualifications for this position:

Key Responsibilities:

• GKLL (Garagekeepers Legal Liability) Claims Process Management
  • Managing activities of Third Party Administrator (TPA) to ensure fair, proper and through claims handling. Analize TPA reporting to develop specific metrics and goals for the TPA.
  • Facilitate training and ensure field compliance to the claims system.
  • Work closely with customer service teams to ensure smooth communication and customer satisfaction regarding claims outcomes.
  • Identify and implement process improvements to streamline claims handling, reduce costs, and enhance efficiency.
  • Keep up-to-date with industry trends, technologies, and regulatory changes that may impact claims operations.
• Vendor Management
  • Run vendor reports to analyze and give feedback on performance.
  • Identify alternative vendors to deliver best service and pricing.
• Claims Prevention
  • Use data analytics to track key performance indicators (KPIs).
  • Prepare and present regular reports to senior management regarding claims performance, trends, and areas for improvement.
  • Create prevention articles to be distributed company-wide bulletins 
• Team Leadership:
  • Lead and mentor a team of claims professionals
  • Provide guidance on handling complex claims or escalated issues and foster a culture of continuous improvement.
  • Set performance goals, conduct regular performance reviews, and support training and development.

Skills and Qualifications:

• Leadership Skills: Strong ability to lead, motivate, and develop a high-performing team.
• Claims Expertise: In-depth knowledge of the specific claims processes, policies, and regulations related to the industry.
• Problem-Solving: Ability to resolve complex claims issues, balance customer needs with company policies, and make decisions that are both fair and in compliance with regulations.
• Analytical Skills: Proficient in analyzing claims data and performance metrics to drive decisions and process improvements.
• Communication Skills: Excellent verbal and written communication skills to interact with customers, employees, senior management, and external stakeholders.
• Attention to Detail: Strong focus on accuracy and compliance in claims processing.
• Project Management: Ability to manage multiple projects, initiatives, and deadlines simultaneously.
• Education: A bachelor’s degree in business, management, or a related field is typically required. 

Experience:

• Typically, employers seek candidates with 5+ years of experience in claims processing or claims management, including at least 2 years in a supervisory or managerial capacity.
• Industry-specific experience (e.g., health insurance, property and casualty, auto insurance) may be a prerequisite.