The Role
Manages end-to-end insurance claims and benefits administration, including complex and high-value claims, retirement fund benefits, disinvestments, maturities, surrenders, and withdrawals. Leads fraud prevention and investigations, ensures regulatory compliance, oversees claims adjudication and dispute resolution, manages budgets and team performance, and develops policies, procedures, systems, and staff capability.
Summary Generated by Built In
Lets Write Africa's Story Together!
Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.
Job Description
Old Mutual Namibia is looking for an experienced Manager to lead our Life Assurance claims and benefits function in our Retail Business Units. In this role, you will ensure that claims are handled expeditiously and professionally, meeting customer expectations, while managing a team of claims assessors and administrators and shaping the claims policy, procedures and practices that underpin our service to clients.Duties and responsibilities will include:
- Lead and manage the end-to-end claims, benefits administration, disinvestments, maturities, surrenders and withdrawals,
- Review, analyse and adjudicate complex, high-value insurance claims in line with company policy, procedures and customer service standards,
- Authorise claims within delegated authority and refer complex or unresolved matters to the line manager,
- Lead fraud and financial crime prevention activities, investigate suspected cases, gather evidence, and recommend appropriate action
- Provide leadership and direction to the claims team, translating strategy into action and motivating the team to achieve business goals
- Manage and report on team performance, setting clear objectives and taking corrective action where necessary
- Lead the administration of retirement fund benefits, Section 37C death claims, NARAF and unclaimed benefits, ensuring accurate reporting, regulatory compliance, fair beneficiary allocations, and timely payment of benefits.
- Identify and evaluate expertise-led solutions to complex claims and business challenges
- Help design and implement the department's regulatory compliance programme, liaising with the regulator as required
- Identify team development needs and provide coaching and training to build organisational capability
Minimum Requirements:
- A postgraduate qualification (NQF Level 8) in Insurance, Risk Management, Business Administration, Commerce, Finance, Accounting, Law, or a related field
- A minimum of 7 to 10 years' relevant experience in claims management within the insurance industry, of which at least 5 years must be at a managerial level
- Proven experience in claims operations, claims adjudication, customer dispute resolution, and the management of high-value and complex claims
- Sound knowledge of insurance principles, policy interpretation, claims governance, risk management, fraud prevention and regulatory compliance
- Proven leadership and people management capabilities, including performance management, coaching and team development
- Strong analytical, problem-solving, decision-making and stakeholder management skills
- Excellent communication, negotiation and relationship management skills
- Professional insurance or risk management certifications will be an added advantage
Skills
Accounting, Action Planning, Claims Management, Current State Assessment, Data Compilation, Data Controls, Executing Plans, Financial Auditing, Insurance Claims Investigations, Policies & Procedures, TypologyCompetencies
Builds Effective TeamsBusiness InsightCollaboratesCommunicates EffectivelyDecision QualityFinancial AcumenInstills TrustManages ComplexityEducation
NQF Level 8 - Honours or Postgraduate Diploma or equivalentClosing Date
04 September 2026 , 23:59The Old Mutual Story!
Skills Required
- Postgraduate qualification at NQF Level 8 in Insurance, Risk Management, Business Administration, Commerce, Finance, Accounting, Law, or a related field.
- 7 to 10 years of relevant claims management experience within the insurance industry.
- At least 5 years of experience at managerial level.
- Experience in claims operations, claims adjudication, customer dispute resolution, and management of high-value and complex claims.
- Knowledge of insurance principles, policy interpretation, claims governance, risk management, fraud prevention, and regulatory compliance.
- Leadership and people management capabilities, including performance management, coaching, and team development.
- Strong analytical, problem-solving, decision-making, and stakeholder management skills.
- Excellent communication, negotiation, and relationship management skills.
- Professional insurance or risk management certifications.
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
Old Mutual Limited is a listed company on the Johannesburg Stock Exchange and has secondary listings on the London, Malawi, Namibia and Zimbabwe stock exchanges. As a Pan-African financial services company, we are focused on Africa, her needs and her people. Together with you, we have educated our children, given more homes warmth and light, empowered small businesses and improved infrastructure in Africa. Our story will continue #WithAfricaForAfrica
