The Role
Lead and coach a change management team to design and execute change strategies, training, communications, quality assurance, and resource planning to ensure successful adoption of enterprise software and process changes.
Summary Generated by Built In
Leads staff utilizing and supporting continuous improvement of change management processes to enable effective organizational change aligned with strategic objectives. Responsible for facilitating change through quality assurance activities, training, and organizational change communications.
Responsibilities
- Collaborates with project/functional managers, project stakeholders, and executive sponsors to gain an understanding of changes in technology, business processes, and user experience resulting from software implementations and major application upgrades and implements strategies in managing the people side of change.
- Develops and implements change management strategies and plans that maximize employee adoption and usage and minimizes resistance.
- Collaborates with stakeholders to plan resource allocations to support the portfolio of projects.
- Facilitates change deployment through quality assurance activities, training, and organizational change communications to minimize the impact of change.
- Drives adoption, utilization, and proficiency with the changes that impact employees by implementing effective, efficient change management processes and tools to support the project.
- Manages according to a change management framework and metrics reported to ensure enterprise software projects successfully transition to operations.
- Manage resource allocations across to multiple complex change efforts and projects, and directs resource activities.
- Supports the design, development, delivery and management of communications; guiding stakeholder analysis, impact analysis, key message development, communication planning, and logistics coordination to support change deployment.
- Leads advancement of change management process improvement using established and emerging technologies; plans and establishes change management principles across the organization.
- Provides for administration of document and knowledge repositories, knowledge delivery methods, and systems.
- Reviews reported metrics and conducts quality assurance reviews to monitor team performance.
- Develops team member skills in producing effective user resources such as documents, on-line knowledge articles, and on-demand training.
- Management duties include interviewing, selecting and training of employees; setting and adjusting rates of pay and hours of work; planning and directing work; appraising productivity and efficiency, handling complaints/grievances and taking disciplinary actions when necessary.
- Performs all other duties as assigned.
- This position is hybrid. Candidate must reside in the greater San Antonio area.
- Excellent management, analytical, organizational, and communication skills.
- Experience in oral presentation, public speaking, or teaching.
- Demonstrated ability on a wide range of business application functionality, content, and associated workflows.
- Experience leading ad-hoc or matrixed project teams and facilitating meetings in implementing large and small scale Organizational Change initiatives.
- Familiarity with project portfolio management strategies and best practices.
- Strong analytical and decision making skills with the ability to resolve complex issues.
- Strong verbal, written and interpersonal communication skills.
- Advanced knowledge of Microsoft Office, SharePoint, social media, blogs and cloud based applications.
- Knowledge of project management strategies, best practices, and experience leading multiple project teams simultaneously.
- Experience in technical writing and creating strategic messaging and communications.
- Bachelor's degree is required.
Certified Software Test Professional(CSTP) and/or Certified Change Management Professional(CCMP) is preferred.
Benefits Overview
UT Health San Antonio offers an excellent benefits package for its employees. Employees who work at least 20 hours a week, with an appointment of at least 4.5 months, are eligible for benefits.
Medical - UT SELECT Medical insurance is offered free for employees and administered by Blue Cross and Blue Shield of Texas. Family members can be added to the plan through payroll deduction. Employees and their dependents can also receive discounted copays and coinsurance when using UT Health Physicians, a network of 800 premier physicians including more than 100 specialists. Employees receive $50,000 of group term life insurance and $50,000 of basic accidental death and dismemberment insurance for free, with options to purchase additional employee and dependent coverage for both at group rates.
Dental - Three dental insurance plan options are available for employees and their families through Delta Dental Insurance Company, two PPOs and one dental HMO plan. Both PPO plans allow employees to choose any licensed dentist.
Vision - Fully insured Vision Care benefits are offered by Superior Vision Services. Two vision plan options that offer either standard or enhanced vision benefits.
Disability - Employees can enroll in the Disability Insurance which provides income if a non-work related illness or injury prevents you from working.
FSAs - Employees can enroll in flexible spending accounts (FSAs) to set aside money from earnings before taxes for qualifying dependent day care expenses or out-of-pocket health care expenses.
Retirement - Employees are eligible for either the Teacher Retirement System (TRS) or the Optional Retirement Plan (ORP). TRS is a defined benefit retirement plan which UT Health matches employee contributions. ORP is for eligible faculty staff employees. Voluntary retirement programs are also available to invest before- or after-tax dollars with the choice of five quality retirement plan providers.
Time Off - A generous leave program offers multiple paid leave options:
- Front-loaded Paid Time Off: 128 to 208 hours (16 to 26 days) of Paid Time Off based on years of service, given at the start of each fiscal year. PTO may be prorated in year one based on date of hire.
- Extended Illness Bank: 8 hours (1 day) accrued per month which can be used for illness or injury after one day of Paid Time Off is taken.
- Paid Family Leave: Up to 240 hours (6 weeks) to care for a spouse, child, or parent after 6 months of consecutive employment.
- Holidays: 12 set paid holidays each year.
Discounts - Employees enjoy a range of discounts on services, tickets, and gym membership.
EEO Statement
UT Health San Antonio is an equal employment opportunity and affirmative action employer. It is our policy to promote and ensure equal employment opportunity for all individuals without regard to race, color, religion, sex, gender identity, national origin, age, sexual orientation, disability, or veteran status.
Skills Required
- Bachelor's degree
- Excellent management, analytical, organizational, and communication skills
- Experience in oral presentation, public speaking, or teaching
- Demonstrated ability on a wide range of business application functionality, content, and associated workflows
- Experience leading ad-hoc or matrixed project teams and facilitating meetings for Organizational Change initiatives
- Familiarity with project portfolio management strategies and best practices
- Strong analytical and decision making skills with ability to resolve complex issues
- Strong verbal, written and interpersonal communication skills
- Advanced knowledge of Microsoft Office, SharePoint, social media, blogs and cloud based applications
- Knowledge of project management strategies, best practices, and experience leading multiple project teams simultaneously
- Experience in technical writing and creating strategic messaging and communications
- Certified Software Test Professional (CSTP) and/or Certified Change Management Professional (CCMP)
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The Company
What We Do
UT Health San Antonio™, one of the country’s leading health sciences universities, is the leader in south/central Texas funding for the National Institutes of Health (NIH). The university’s schools of medicine, nursing, dentistry, health professions and graduate biomedical sciences have produced more than 33,000 alumni. The $806.6 million operating budget supports four campuses in San Antonio and Laredo, and is the primary driver of its community’s $37 billion biomedical and health care industry. For more information on the many ways “We make lives better®,” visit uthealthsa.org.
