Manager, Central Study Coordinators

What You'll Be Working On (Duties include but are not limited to):

•  Understand and manage all aspects of the day-to-day work of a team of CSCs. 
• Interview, hire, onboard, and train new CSCs into the team. 
• Set clear and actionable goals for the team and support them to deliver to expectations.  
• Review KPIs and provide coaching to CSCs to ensure they are meeting standard metrics. 
• Facilitate team meetings. 
• Balance workload and responsibilities within team as priorities and team structure change and evolve, assess team utilization regularly. 
• Take corrective action and provide feedback when the performance of the team or individuals within the team do not meet expectations. 
• Keep leadership updated with important updates regarding the team, performance, and other key information and escalations. 
• Weekly presentation to Sponsor on team progress and performance. 
• Serve as point of escalation for site-based issues. 
• Develop partnerships with sites, clients, and other study teams to create an environment of collaboration and progress. 
• Hold team accountable for conducting their work in accordance with GCP and provide guidance and training on GCP as needed. 
• Proactively solve problems and identify opportunities for process improvement. 
• Analyze and understand study protocols.  
• Additional duties/responsibilities may be assigned as needed. 

Physical and Travel Requirements

• This is a remote position with less than 10% travel requirements. Occasional planned travel may be required as part of the role. 

What You Bring (Knowledge, Skills, and Abilities):

• Leadership skills and a desire to manage people.
• Demonstrate professionalism in all situations and work effectively with a diverse group of individuals.
• Proficient with Microsoft Office applications (Word, Outlook, Teams, and Excel).  
• Ability to establish and maintain effective working relationships.
• Ability and willingness to work independently with minimal supervision.
• Ability to learn to work in a fast-paced environment.
• Excellent organizational skills with strong attention to detail.
• Critical thinker and problem solver.
• Proficient in research terminology and basic medical terminology.
• Understand the overall clinical development paradigm and excellent working knowledge of government regulations, GCP, and ALCOA-C.
• Strong organization and time management skills.
• Ability to work effectively in a remote environment.
• Proper home office set-up including a private space for participant communication and high-speed internet (at minimum: 100MB up and 15 MB down, 5 GHz router).

Certifications/Licenses, Education, and Experience:

• Bachelor’s degree in a science related field or the equivalent experience   
• At least seven years of relevant clinical research experience, or at least five years of relevant clinical research experience with at least one year in a role within Central Clinical Services  
• At least two years of experience leading teams  
• Fluency in English, fluency Spanish is a bonus. 

Benefits (US Full-Time Employees Only)

• Paid Time Off (PTO) and Company Paid Holidays
• 100% Employer paid medical, dental, and vision insurance plan options
• Health Savings Account and Flexible Spending Accounts
• Bi-weekly HSA employer contribution
• Company paid Short-Term Disability and Long-Term Disability
• 401(k) Retirement Plan, with Company Match