What can you expect as a FedEx team member?
- Career Mobility and Development: When you join FedEx, you’re joining a team with possibilities that literally span the world—from opportunities for advancement and location transfer, to training and leadership programs.
- Total Compensation and Benefits Package: We want to keep our employees for a long time, so we offer competitive benefits, opportunities for flexible work arrangements, and programs to support well-being.
Equal Opportunities
Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness and respect to all regardless of who you are. We encourage you to apply even if you feel your experience does not align with all the aspects in the job description as you could be exactly who we need for this or another opportunity.
We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state or local laws. We will reasonably accommodate team members and third parties with physical and mental disabilities.
Key Responsibilities:
- Manage a diverse team, closely interacting with peers across the globe
- Handle performance management across multiple lines of business
- Forecast customer interaction volumes across multiple call centers
- Develop and maintain staffing models to meet service level targets
- Design and implement routing strategies for efficient contact handling
- Build optimized schedules using WFM tools and technology
- Track and report on KPIs, adherence, productivity, and service levels
- Partner with Contact Center leadership to drive performance improvements
- Lead WFM best practices and process initiatives across regions
- Provides direct leadership for tactical business solutions related to single view of the customer strategy.
- Responsible for specific projects/programs that require coordination with other corporate divisions and operating companies.
- Perform other duties as assigned.
How does your background align with this opportunity?
- Bachelor’s degree or equivalent in a quantitative discipline.
- Five (5) years business experience in a WFM environment, engineering discipline, operations research, program development or industrial management field with strong project management skills
- Knowledge of financial planning functions
- Strong basic management, analytical, human relations and communication skills
Job Posting End Date:
2025-06-15Similar Jobs
What We Do
FedEx connects people and possibilities through our worldwide portfolio of shipping, transportation, e-commerce and business services. We offer integrated business applications through our collaboratively managed operating companies — collectively delivering extraordinary service to our customers — using the expertise and reliability represented by the FedEx brand.
Our people are the foundation of our success, and FedEx has consistently ranked among the world’s most admired and trusted employers. We inspire our global workforce of more than 575,000 employees to remain absolutely, positively focused on safety, the highest ethical and professional standards, and the needs of their customers and communities.
We owe our success as an industry leader to the more than 500,000 global team members who deliver exceptional customer service experiences day-in and day-out. Want to be part of this dynamic team?
